Amazon & E-Commerce Clerk Lazio

Amazon & E-Commerce Clerk
Roma
Lazio, Lazio

PURPOSE OF THE JOB

- Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints

- Compliant with internal processes and procedures (e. g.

ABBOTT Quality System) and with the applicable legislation.

- Manage all daily activities in Order Entry independently and actively support local Customer Service management

**ROLES & RESPONSIBILITIES

Front office activities:

- Receive & process orders for all customer

- Follow up on pricing discrepancies with Customer Service management/tender

department/division manager/sales manager

- Issue required credit notes for returns and complaints within the official procedural deadlines

- Maintain daily contact with company approved couriers, for regular pick-up and delivery

timetable; investigation of claims and follow-up for emergency

- Organizing return shipments

Back office activities:

- Follow procedures related to the receiving, checking and creation of the sales orders/invoices

- Production of relevant paperwork i. e.

packing lists, proforma invoices and credit notes

- Perform and execute all invoicing in a timely and precise manner incl.

responsibility for electronic invoicing

- Daily control of invoices issued by the system, checking all orders have been invoiced

- Issue required credit notes for cross-charges, rebates and price corrections within the official

procedural deadlines

- Follow up on backorders

- Follow up on customer support request

- Master Data Maintenance (customer)

- Actively participate in any required product tracking research when required

General activities:

- Run reports and ensure appropriate actions are taken by Customer Service Representative

- Work on process improvement and projects under the supervision of the Customer Service supervisor/manager

- Meet all rules listed in the ANI Policies

**EDUCATION & COMPETENCIES

- Upper secondary diploma/High school diploma - country specific

- Strong practical experience in Order Entry

- Fluent in local language

- English

- high level, written and spoken

- Knowledge of Microsoft Office

- Knowledge of ERP packages (BPCS, SAP)

- Team player

- Customer oriented

- Good organization ability

- Good communication skills for internal and external contacts

- Positive reaction to working in a "deadline" environment, stress resistant

- Integrity

- Sensitive of initiative and adaptability to permanent evolving organizations

- Sensitive to the importance of the product

- Experience in e-Commerce