Analyst Milano

Analyst
Milano
Lombardia, Milano

Milano

0-2. 5 Years

Italy

**No.

of Positions

1

**Job Description (Posting).

Key Responsibilities:-

-

Provide comprehensive Windows 10/11 support to end users, ensuring high satisfaction levels. -

-

Serve as the first point of contact at the digital bar, directly handling end-user issues with professionalism and expertise. -

-

Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking. -

-

Deliver hands-on support at the site for all IT-related needs, acting as the crucial hands and feet for on-site assistance. -

-

Lead the device refresh initiative, upgrading systems to Windows 11 using modern device management technologies. -

-

Utilize ServiceNow for efficient ticketing and issue tracking, maintaining clear and organized records of all support activities. -

-

**Qualification

B-Tech

**Employee Group

Business Line FT

**City

Milano

**Entity

INFRA

**Auto req ID

1508682BR

**Expected Date of Closure

19-Dec-2024

**Reporting Manager Designation

SENIOR MANAGER

**Skill (Primary)

DWP-FSS-Desk Side Services