Analyst - Customer Service Executive Milano

Analyst - Customer Service Executive
Milano
Lombardia, Milano

PLEASE READ BEFORE APPLYING Please submit your CV in English A fluent level of Italian and English is required, ** YOUR MISSION ** As Customer Service Office Executive, you will act as the contact for proactive analysis on customer, participate in the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner ** YOUR GOALS ** Take preventive and proactive actions to ensure that customer satisfaction is maximised.

To react positively to problems identified and undertake root cause analysis Provide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.

Account Analysis and Control – Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity's.

Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.

Perform account performance reviews and define and develop continuous improvement plan in collaboration with customer and Account Managers Manage Audits Analyse, Communicate/negotiate outcomes to maintain accuracy in customer balances.

Account Reporting and monitoring Management of all activities related to payment including invoice checking and corrections and indexation process for emitter customers.

Manage administrative tasks using SAP and local tool.

** WHAT WE ARE LOOKING FOR** Education: Bachelor or equivalent in Economics or related fields.

Minimum 3-5 years of work experience in customer facing role Worked with objectives, measures and KPIs Analysis on Customer's performance Computer: SAP, BW, Outlook and Microsoft office package (advanced level of Excel using), Salesforce, Power BI Languages: English and Italian fluency ** WHAT WE OFFER ** Attractive salary plus annual bonus based on Performance, Lunch Voucher Monthly Webinars around Technology, Supply Chain, Mental health, etc.

Flexible Working - 2 days deom home and 3 days at the offfice, Get a referral bonus sharing the best Talent around you, A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere #J-18808-Ljbffr