Angel It Service Desk Operator Invia Pisa

Angel It Service Desk Operator Invia
Pisa
Toscana, Pisa

Ensure the correct IT support to the business. Responsibilities- Diagnose and resolve hardware and software issues involving network connectivity, email clients, teleconference systems, printers and more- Monitor tickets to ensure SLA response and resolution- Receive incoming calls, handle walk-in guests, troubleshoot as needed- Consult with third-party support and PC equipment vendors to resolve out of scope issues- Provide first and second level support for desktops, laptops, and mobile devices- Troubleshoot network connectivity issues including off site LAN and wireless access to office network- Provide telephone and email support for clients via step-by-step instructions, or using remote access software- Assist employees with VPN dial up and wireless connections when working remote to allow them access to the network- Provide critical support in troubleshooting and maintaining all system applications and hardware resources- Assist customers in resolving basic technical problems by providing guidance regarding software and hardware problems- Maintain/fix PCs configuration to be compliance with to Company's IT policiesTechnical Skills, Qualifications and Professional Experience- Strong understanding of operating systems, software, and devices. - Problem-solving and analytical skills. - Providing remote technical support via internet or phone- Knowledge of ticketing systems- Maintaining operating systems by repairing hardware and configuring software- Verbal and written communication skills.

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