Application & Technical Specialist Job Details | Laboratoire Guerbet Milano

Application & Technical Specialist Job Details | Laboratoire Guerbet
Milano
Lombardia, Milano

Application & Technical SpecialistM/F(29596)At Guerbet, we build lasting relationships so that to enable people to live better.

This is Our Purpose. We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging.

As a pioneer in the field of contrast products for the last 95 years, we continuously innovate.

We dedicate 10% of our revenue to Research & Development to improve the diagnosis, prognosis, and quality of life of patients. Achieve, Cooperate, Care, and Innovate are the values that we share and practice daily. Working at Guerbet is not only being part of a multicultural team of 2, 600 people across more than 20 countries, but it is above all about playing a unique role in the future of medical imaging. Role PurposeThe Clinical Application Specialist is responsible for providing product training and clinical support to internal parties (sales and marketing) as well as external customers (including distributors and imaging professionals at hospitals).

He/She will be responsible for delivering the Revenue & Sales Objectives set for the year for Injector/Syringes & Disposable Business and Software Solutions. Geographical Perimeter: Italy.

Ideally based in Rome or the Lazio region to cover central Italy regions and, if necessary, the rest of Italy. Main ResponsibilitiesDevelop proper training materials and organize training, including product knowledge and clinical application of our products to external customers, including distributors and imaging professionals at hospitals/imaging centers. Train both the sales team and customers in the usage of injectors, medical devices, and software. Present to customers injectors, medical devices, and digital solutions through demos and customer visits in accordance with the strategy of the sales team. Regularly update clinical and scientific papers related to our products and applications to handle customers' queries or complaints. Regularly update new clinical protocols. Support the marketing, sales, and local distributors' manager on new product launches and participation in medical congresses/conferences. Assist the sales and local distributors' manager by regularly visiting key accounts and KOLs of key markets. Develop effective OEM Partnerships for Injector & Disposable business. Deliver the revenue & sales objectives set for the year across the designated region, partnering with Channel Partners/Internal Team & End Customers. Ensure customer database and CRM system updates. Technical Service SupportManage technical service agreements and warranty follow-up with external partners in TS.

Installation, troubleshooting, maintenance, and technical assistance on Injectors and Software. Support external outsourced TS company. Follow paperwork (contracts, consignments, etc.

). Liaise with HQ Tech Services team to ensure governance and good practice in terms of training and tracking of TS KPIs. Education & ExperienceDegree qualified as a Radiographer or alternatively Biomedical Engineer. Experience in the education of adults in complex technical information. Previous experience in a customer-relationship management role. Skills & QualificationsIncumbents need to be able to demonstrate competence in the areas of:Facilitation of Adult LearningEffective written and verbal communicationOrganization and PrioritizationInfluence and PersuasionInterpersonal SavvyAbility to understand and educate others on complex clinical informationOther RequirementsRegional travel across the responsible territory as required by the business (60 - 80% of the time). Attend conferences, meetings, or on-site technical assistance, which may be scheduled outside usual business hours. Provide in-service support to customers after usual business hours, as required. Guerbet is an Equal Opportunity Employer.

As an organization, we believe that no individual should be discriminated against because of their differences, which include age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

Guerbet is committed to diversity, equity, and inclusion. Guerbet provides accommodations to applicants and employees with disabilities.

If you need an accommodation to apply for a position, please send an email to ****** or you can also call this number +19843443717.

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