Application Engineer Firenze

Application Engineer
Firenze
Toscana, Firenze

The Application Engineer will be responsible for assisting with the growth of Duroblade and billable services within the tissue segment.

This role will help the sales network in coordinating and assuring technical support for our customers during trials and in managing assigned projects.

This position could have a quick personal development for an Account Manager position in Italy.

The role will primarily support sales in Italy and Greece area, but regular assignments outside of the area if needed in MEA or rest of Europe.

RESPONSIBILITIES Assist the sales force for trial planning (justified support, organized trip, blade on site, trial plan, commercial and technical strategy established with Account Manager).

Assist the sales force to follow-up of customer projects (collect worn blade, write trial and visit report, planning of analysis with TCs, comments on analysis, corrective and next steps, operators training).

Assist in troubleshooting where deemed necessary by BTG Sales Management.

Assist in the delivery of billable/FOC services to selected customers.

Planning and follow-up of internal projects (definition, organization, tasks, resources and timing).

Assist the sales force in choosing the right product for customer specific application.

Assist the sales force by constantly training Account Managers.

Occasionally make and present Business Plan for a project to sell it.

Write and communicate technical solution to Account Managers.

Create, revise and critique technical material for Account Managers.

Work in conjunction with BTG facility to stay as current as possible with product development, product offering, production improvement, important industry technical trends and innovations.

Advise sales force of any potential customer needs for additional BTG product/Solutions.

Advise BTG facility of any product issues, so they can be addressed and solved.

Share information (internally and externally) on application results.

Attend regular technical and sales meetings with in the BTG organization.

Responsible for own personal safety, the safety of the team and those around you.

Work in accordance with and enforce compliance with all BTG policies (ex: Safety, Code of Conduct, Commercial Policy, Security Policy and Export Compliance) to maintain BTG reputation and image.

ORGANIZATIONAL RESPONSIBILITY STATEMENT: Responsible for personal safety and the safety of the team.

In addition to the job-specific responsibilities listed above, all employees are expected to support and model BTG's Code of Conduct and support BTG's Values: Innovative, Reliable, Fair, Sustainable and Ambitious.

Employees will be held accountable for knowledge and effective application of these principles.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Complete familiarity with MS Office suite, including Excel, Word and PowerPoint.

Written and spoken fluency in English, Italian & others would be highly appreciated.

Ability to harmonize with an energetic, high-performance team.

Ability to work in, and sometimes lead, multi-functional customer and project teams.

Excellent written and personal communication skills.

Commitment to complete assignments and drive through to positive results.

Ability to work to objectives within guidelines, but without direct supervision.

Travel 70% throughout the year.

Very occasionally weekend travel may be needed.

International travel will mostly be within the BTG EMEA sales area, but possibly from time-to-time global assignments, including US, Latin America and Asia will occur.

The EMEA sales area includes significant business opportunities in the Middle East, Gulf, Turkey and Africa REQUIRED EDUCATION/EXPERIENCE: Graduate or equivalent qualification with a preference for chemical or mechanical engineering, paper engineering or paper science or other science subject only in conjunction with relevant paper industry experience will be considered.

Ideally experience in the tissue making segment, as a production or maintenance resource of tissue producer or development resource for same or supplier or technical/sales resource for an industry supplier.

Around 5 years' experience in general papermaking as above an absolute minimum RECRUITMENT PRIVACY NOTICE: Please note, before applying to a BTG job posting or sending us your resume/CV, kindly refer to BTG's Recruitment Privacy Notice which is available on our website at We thank you for the interest in BTG; however, only those candidates selected for an interview will be contacted.