Application Maintenance And Support Manager Milano

Application Maintenance And Support Manager
Milano
Lombardia, Milano

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too.

Join us and build an exceptional experience for yourself, and a better working world for all.

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300, 000 EY people.

As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions.

You will work with technologists and business specialists to meet the increasing pace of our business.

That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

**The opportunity

**Skills and attributes for success

Relationship management (internal & external stakeholders).

- End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial).

- Champion of IT Infrastructure Library (ITIL) Support processes and their implementation.

- Good business acumen and ability to negotiate with business partners.

- Strong customer orientation and able to manage customer expectations.

- Ability to develop strategic plans and translate them to actionable roadmaps.

- Good financial and people leadership skills.

- Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.

**To qualify for the role you must have

- A degree in Computer Science and/or a business-related degree; or equivalent work experience.

- Significant experience in a customer service role and business management role.

- Work experience in a professional services industry, preferred.

**Ideally, you'll also have

- Certifications in the following industry practices would be a plus (ITIL, BPM, etc).

**What we look for

We are looking for a dynamic, motivated individual to join our team.

You will have the ability to work well with others, recognising the value of building relationships with stakeholders and vendors.

**What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward.

Here, you can combine global opportunity with flexible working.

The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being.

Your recruiter can talk to you about the benefits available in your country.

Here's a snapshot of what we offer:

- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.

- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

The exceptional EY experience.

It's yours to build.

**EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.