Application Support Analyst Milano

Application Support Analyst
Milano
Lombardia, Milano

Providing IT support for the company's back-office system and other core software solutions for asset finance management.

Reports to the local IT Manager.

**Day to day**:

- 1st level support on the core systems, take ownership to log, process and resolve issues through the helpdesk and issue tracking systems, working with other internal team members, HQ global Service Desk, or third-party support to resolve root cause of escalated operational problems in a timely fashion.

- Change Management, ensuring projects (change initiatives) meet objectives on time and on budget, coordinating efforts with other specialists.

- User Management, assuring the right authorization profiles for starters, leavers and movers.

- Must ensure that company policies, processes and procedures are followed and identify, develop and implement best practices and industry standards where gaps exist.

- Any reasonable additional duties as requested or delegated by the line manager.

**All members enjoy

- Two working days per year volunteering for a local charity.

- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.

- Flexible hours with possibility to work from home

- Career development opportunities: online learning, member development programs.

**What we offer our company

- Permanent contract

- Hybrid working

- Welfare program including Ticket and Insurance

**Essentials**:

- Preferred experience in finance, leasing, banking sector

- Fluent speaking and writing in English.

**Technical knowledge in the following skills**:

- Relational Databases (MSSQL, Oracle) creating complex queries.

- Experience with Shell scripting

- Data Warehouse (data extraction, design, customization)

- Data migrations, ETL and reporting tools

- Virtual workplaces

- Cloud Computing Skills (Azure in particular)

- Windows based operating systems.

- LAN/Wireless Connectivity

- ITSM and helpdesk systems (RemedyForce is a plus)

- PowerAutomate/BI/Apps experience

- Unified Communication (MS Teams preferably)

- Knowledge of Service Delivery Standards (ITIL) would be an advantage.

- Strong Microsoft Office skills.

**Extras**:

- Ability to work in team.

- Structured, proactive, and solution - oriented attitude.

- A desire to stay abreast of new technologies, being able to quickly assimilate any.

- Creative, problem-solving oriented thinking.

- Ability to establish priorities, work independently, and proceed with objectives without supervision.

- Problem solving and root cause identification skills.

- Able to work effectively at all levels in an organization.

- Must be a team player and able to work collaboratively with and through others.

- Excellent Customer Service and active listening skills

- Experience interacting with others, changing behavior and creation of the right business climate

- Analytical skills to troubleshoot production issues.

**Choose wellbeing**:

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members

- Health - Manage mental, emotional and physical health

- Finance - Provide learning opportunities to help members achieve personal financial health

- Lifestyle - Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

**Settling in**:

At DLL, we are many things.

We are team members, family members, community member.

We are members of society, members of different cultures and nationalities.

Members of change.

We each have different beliefs, different passions, different viewpoints, talents and interests.

We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands.

But today we are truly a multinational business.

Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind**:Partnering for a better world

**Good to know**:

- The selection process may involve an assessment.

- DLL's referral program applies

DLL is an equal opportunity employer.

We are committed to inclusive, barrier-free recruitment and selection processes and work environments.

If contacted for an employment opportunity, please advice Human Resources if you require accommodation in accordance with our values and all applicable legislation.