Application Support Analyst Milano

Application Support Analyst
Milano
Lombardia, Milano

Application Support Analyst

Providing IT support for the company's back office system and other core software solutions for asset finance management.

Reports to the local IT Manager.

Find out more here about how you can unleash your full potential at DLL

**Day to day**:

- 1st level support on the core systems, take ownership to log, process and resolve issues through the helpdesk and issue tracking systems, working with other internal team members, HQ global Service Desk, or third-party/suppliers support

- Change Management, ensuring projects (change initiatives) meet objectives coordinating efforts with other specialists

- User Management, assuring the right authorization profiles for starters, leavers and movers.

- Must ensure that company policies, processes and procedures are followed and identify, develop and implement best practices and industry standards where gaps exist.

- Any reasonable additional duties as requested or delegated by the line manager

**All members enjoy

- Two working days per year volunteering for a local charity.

- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.

- Flexible hours with possibility to work from home

- Career development opportunities: online learning, member development programs.

- Click this link for an overview of all the benefits in your region.

"We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow. "

**Essentials**:

- Fluent speaking and writing in English

- Analytical skills to troubleshoot production issues

- Excellent Customer Service and active listening skills

- Experience interacting with others, changing behavior and creation of the right business climate

- Problem solving and root cause identification skills

- Able to work effectively at all levels in an organization

- Must be a team player and able to work collaboratively with and through others

- Technical knowledge in the following skills:

- Relational Databases (MSSQL, Oracle) creating queries

- Data migrations, ETL and reporting tools (SSIS is a plus)

- Virtual workplaces

- Cloud Computing Skills (Azure in particular)

- ITSM and helpdesk systems (RemedyForce is a plus)

- PowerAutomate/PowerBI apps experience

- Personal Attributes

- A desire to stay abreast of new technologies, being able to quickly assimilate any.

- Knowledge of Service Delivery Standards (ITIL) would be an advantage.

- Creative, problem solving oriented thinking.

- Ability to establish priorities, work independently, and proceed with objectives without supervision.

**Choose wellbeing

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members

- Health - Manage mental, emotional and physical health

- Finance - Provide learning opportunities to help members achieve personal financial health

- Lifestyle - Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

**Settling in

At DLL, we are many things.

We are team members, family members, community member.

We are members of society, members of different cultures and nationalities.

Members of change.

We each have different beliefs, different passions, different viewpoints, talents and interests.

We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands.

But today we are truly a multinational business.

Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind**:Partnering for a better world.

**Good to know**:

- The selection process may involve an assessment.

- DLL's referral program applies

DLL is an equal opportunity employer.

We are committed to inclusive, barrier-free recruitment and selection processes and work environments.

If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

Job Reference: DLLIT00100