Application Support Specialist 80 – 100 % (F/M/D) Vicenza

Application Support Specialist 80 – 100 % (F/M/D)
Vicenza
Veneto, Vicenza

Application Support Specialist 80 – 100 % (f/m/d)Business Area: Application Support

Location: Home Office Italy (IT)

Job Type: Indefinite Worker

Reference number: JR-4687

True to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.

At our site in Italy, we sell state-of-the-art process measurement technology for customers in the biopharmaceutical, chemical and brewery industry, as well as pipetting robots to automate liquid handling processes for the pharmaceutical and food industry through to cell and DNA research.

How you can make a difference: The purpose of this role is to increase the sales of Hamilton's Liquid Handling Platforms through application support of our sales force, skillful project management and promotion of the Hamilton products.

The successful candidate will also be responsible for implementing applications from different Life Science Fields on Hamilton's Liquid Handling Platforms. Responsibilities include programming and testing the required applications on customer sites, developing customized automation concepts, and training courses.

The territory of responsibility will be Northern Italy (with possible extensions throughout Italy and Iberia) with a permanent base from the candidate's home based within the territory.

That's what you bring along: We are looking for an application professional with strong communication skills and a background in the Life Science market. The position requires a minimum of 2 years of experience in a similar field and experience in programming complex scientific instruments, preferably Liquid Handling robots.

The successful candidate should have a proven track record and a degree-level qualification in Life Sciences like Biotechnology, Biology or Chemistry, and should be fluent in English. Proficiency with common software applications such as MS Office is expected.

Have good knowledge of Application SupportFirst point of contact: understand customer application and implement integration, process customer complaintsTake care of daily instrument preparation including troubleshooting and recovery of basic instrumentation errorsTransfer know-howEnsure technical contact for customersServe as the primary point of contact (1st Level Support) for customers and sales organizations regarding application-specific and basic technical inquiries about our productsUnderstand customer requirements and realize the integration according to the given project/requirements, thereby ensuring our quality standards and customer satisfactionDo you share our values and feel at home in a cooperative and down-to-earth environment? At Hamilton, we not only offer a motivating working environment, but also various leisure activities and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. Interested? Then apply online using the "Apply now" button. If you have any questions, please contact us at ******.

Applications by post or e-mail can unfortunately not be considered.

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