Askq Lifestyle Assistant, Milan Milano

Askq Lifestyle Assistant, Milan
Milano
Lombardia, Milano

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Our private clients ('Members') are based around the globe and place a variety of lifestyle & leisure-related requests for assistance with our Member Assistance team.

They can do this via telephone, email, or SMS, which will be received, acknowledged, researched & actioned by a team of Member Assistants (Ask Q Assistants) in a timely manner.

THE ROLE: The Ask Q Lifestyle Assistant is responsible for handling all 'international requests' and elite requests in the local office (in the absence of a local dedicated / International Request handler) - incoming requests & enquiries from our 60+ other offices worldwide relating specifically to Italy.

HOURS OF WORK: Monday to Sunday - Weekly rota covering the following shifts:

07:00-15:00

15:00-23:00

08:00-16:00

14:00-22:00

23:00-07:00 (2 nights shift per month).

We will also require you to work 4 weekends in five.

IDEAL SKILL SET REQUIRED: Excellent written & oral communication - fluent in Italian, English, and French.

German will be a real plus. Excellent interpersonal skills. Appreciation of knowledge of SalesForce (or similar software). Passionate about customer service and lifestyle. Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide. Creative problem solving. Previous experience in Customer Service, Guest Relations, Personal Assistant, or Luxury Travels.

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