Assistant Concierge Egna

Assistant Concierge
Egna
Trentino Alto Adige, Egna

Job Number: 25028735

Job Category: Rooms & Guest Services Operations

Location: Hotel Cala di Volpe a Luxury Collection Hotel Costa Smeralda, Costa Smeralda, Porto Cervo, Italy, 7020

Schedule: Full Time

Located Remotely? N

Position Type: Non-Management

Position SummaryAbout Us: Hotel Cala di Volpe, nestled in the heart of the stunning Costa Smeralda, is a lifestyle authority of the Mediterranean, renowned for its breathtaking views, luxurious amenities, and unparalleled service.

Join our close-knit team that values a sense of belonging and a family atmosphere.

Job Summary: We are seeking a dedicated Assistant Concierge to join our team.

The ideal candidate will be a destination authority and an expert in local culture, providing guests with exceptional service and personalized recommendations.

As an Assistant Concierge, you will assist the Concierge in ensuring that our guests have an unforgettable experience by offering insights into local attractions, dining, and activities, while upholding the highest quality standards of LQA and Forbes.

Key Responsibilities:Greet and welcome guests with a warm and friendly demeanor. Assist guests with reservations, transportation, and other requests to enhance their stay. Respond to guest requests for special arrangements or services (e. g. , transportation, reservations, laundry) by making arrangements. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e. g. , Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Maintain a high level of knowledge about the hotel's amenities, services, and local culture. Uphold the highest standards of customer service and professionalism, in line with LQA and Forbes quality standards. Coordinate with other departments to fulfill guest needs and ensure a seamless experience. Promote and upsell hotel services and amenities to enhance the guest experience. Stay updated on local events, trends, and new attractions to provide guests with the best possible recommendations. Qualifications:Previous experience in a luxury hotel or similar environment. In-depth knowledge of local culture, attractions, and activities in Costa Smeralda. Excellent communication and interpersonal skills, with proficiency in English and Italian.

Proficiency in additional languages is a plus. Strong problem-solving abilities and attention to detail. A passion for hospitality and a commitment to providing exceptional guest experiences. Familiarity with LQA and Forbes quality standards is a plus.

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