Assistant Director, Digital Experience & Learning Bardi

Assistant Director, Digital Experience & Learning
Bardi
Emilia Romagna, Bardi

Assistant Director, Digital Experience & LearningTo view the position details and/or apply to a position, click on the View Details link below the Job Title. If you have questions about the application process, please refer to the Applicant FAQ's.

Please Note: To be considered for this role, candidates must live within a commutable distance to Villanova University in Villanova, PA.

Posting DetailsPosting Number: 20254291S

Position Title: Assistant Director, Digital Experience & Learning

Position Type: Staff

Location: Villanova, PA

Recruitment Type: Internal/External Applicants

Work Schedule: full-time/12-months

Avg Hours Week

Department: 715-UNIT - Technology Support Services

Position Summary: The Assistant Director, Digital Experience & Learning is responsible for technology-focused training, proactive community outreach and engagement, and facilitating organizational change management related to campus technologies and processes. This role fosters relationships across the campus community by building networks and coalitions. Partnering with IT Senior Leadership and key stakeholders, the Assistant Director supports campus-wide and department-specific initiatives. Additionally, this position involves researching emerging technologies, developing change management strategies to enhance IT adoption, and assessing the effectiveness of IT initiatives through metrics such as email and web analytics. Serving as the primary liaison with University Communication and Marketing (UCM), the Assistant Director creates engaging content for project-related communications while coordinating and promoting IT goals, programs, and strategic initiatives.

Duties and Responsibilities:Outreach & EngagementManages relationships with a customer service orientation; ability to connect with customers, campus partners, and vendors using various communications channels. Build networks and coalitions with vendors and campus stakeholders; fosters and nurtures these relationships to find opportunities to engage in more strategic partnerships. Engages with customers and campus partners via phone, email, in-person visits and ticketing system to assess and provide proactive solutions. Facilitates knowledge transfer between areas inside and outside of IT. Partners with the IT Senior Leadership Team and key campus stakeholders by assisting with campus-wide and department-specific initiatives. Maintains web pages and adds content to support IT strategic initiatives. Training and Change ManagementCreates and facilitates technology-focused training with the campus community to help foster greater understanding and fluency with the various technologies utilized at Villanova. Develops engaging training content that fosters greater understanding, adoption, and effective use of campus technologies. Leads efforts within UNIT to facilitate organizational change management surrounding campus technologies and processes. Collaborates with IT's Project Management team to facilitate the adoption of new technologies and ensure smooth implementation. Maintains process mapping, training schedules, and other documentation. Supports internal communications needs for training and meetings. Administrative & ImplementationUtilizes web and email analytics to continually assess and improve engagement with the campus community. Creates engaging dashboards and reports for on-demand access to information on projects, support requests and technology incidents/outages on campus. Creates, edits, and proofreads written and visual content independently or collaboratively. Adheres to University brand, messaging, and style standards across all platforms. Serves as the primary liaison between IT Senior Leadership and UCM leadership to coordinate and promote IT goals, programs, and strategic initiatives for inclusion in university-wide communications. Research, Development, and Continual ImprovementStays current on emerging technologies and trends that can benefit the campus community and proactively recommend improvements for next-generation campus services. Explore options for addressing current issues or service gaps by reaching out to peer institutions; discussing methods, technologies, and processes they have used to knowledge-share and collaborate on solutions. Engage in the Continual Service Improvement process with colleagues to assess services and processes, identifying opportunities for enhancements or replacements. Perform additional duties and assist with special projects as assigned.

Minimum Qualifications:Formal EducationBachelor's Degree in Communications, Marketing, Education, IT, or a related field. Work Experience5+ years of relevant work (business/technical) experience including change management, communications, or technology-driven customer engagement. 3+ years of experience creating and delivering engaging presentations to diverse audiences on technology adoption, digital tools, and business applications. Experience in learning, using, and supporting technology applications, including troubleshooting and training end users. Work SkillsPossess a growth mindset with an eagerness to learn. Curious by nature, with a willingness to ask difficult questions. Ability to apply empathy-based communications and actions to support customers. Talent for building effective relationships and working in a team. Ability to generate diagrams and document the work of yourself and others. Creative, with the ability to present original ideas. A self-starter with the ability to function with a high level of independence. Strong interpersonal skills with demonstrated ability to develop and maintain positive and collaborative relationships with internal and external audiences. Ability to translate complex details/ideas into relevant and understandable communications for varied and diverse audiences. Ability to work efficiently under deadlines on several projects simultaneously with excellent attention to detail. Strong organizational skills with demonstrated ability to manage multiple priorities under tight deadlines. Specific Job KnowledgeStrong knowledge of web and social media best practices including tools and technology. Strong familiarity with Office 365 and related collaborations tools. Demonstrated understanding of integrated marketing and communications strategy development and implementation serving a diverse population. Expert-level verbal and written communication skills with the ability to write and deliver persuasive messaging and content. Preferred Qualifications:Formal EducationCertifications like Certified Professional in Training Management (CPTM), Prosci Change Management Certification, or IT-related certifications (e. g. , Microsoft Office Specialist, ITIL). Work ExperienceExperience working in a higher education setting is desirable. Experience working in an IT organization or technology-focused company is desirable. Experience in developing and facilitating training sessions. Work SkillsStrong analytical skills in identifying trends and making business/technical decisions. Specific Job KnowledgeExperience working with Adobe AEM is desirable. OtherThe position requires the ability to handle multiple projects in a fast-paced, multifaceted environment and be able to work evenings, weekends, and possibly holidays as the demands of the job dictate. Physical Requirements and/or Unusual Work Hours:Tools, machinery and equipment used: N/A

Environmental conditions: N/A

Physical requirements: N/A

Special Message to Applicants:Please Note: To be considered for this role, candidates must live within a commutable distance to Villanova University in Villanova, PA.

Posting Date:02/21/2025

Closing Date (11:59pm ET):Salary Posting Information: Commensurate with experience. Salary Band: 18 Job Classification: exempt

References NeededMinimum Number of References Needed: 3

Maximum Number of References Needed: 3

Supplemental QuestionsRequired fields are indicated with an asterisk (*).

* How did you first hear of this employment opportunity? Documents needed to complete your application:Required DocumentsResume / Curriculum VitaeCover Letter / Letter of InterestOptional DocumentsOther Document

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