Assistant Director, Training And Customer Engagement Bardi

Assistant Director, Training And Customer Engagement
Bardi
Emilia Romagna, Bardi

Assistant Director, Training and Customer EngagementVILLANOVA UNIVERSITY The Assistant Director for Training and Customer Engagement serves as UNIT's primary liaison with University Communication and Marketing, and represents IT in committees, meetings, and initiatives with peer communication-focused roles at Villanova.

This position is responsible for developing and leading strategies for communications, marketing and outreach, branding, change management, and training; anticipate, understand, and respond to the needs and issues of internal and external clients and stakeholders.

Key responsibilities include:

Writing and editing content for print, electronic, and web-based communications, technical instructions, including press releases, email campaigns, newsletters, social media posts, web content and design, templates, executive correspondence, and presentations;Creating and facilitating technology-focused training sessions with the campus community;Collaborating with the UNIT Senior Leadership Team to manage relationships with key partners;Engaging with customers and campus partners to assess and provide proactive solutions;Developing electronic content and printed materials to help the campus community understand UNIT;Fostering relationships with vendors and the campus community;Researching and developing new, innovative approaches for next-generation services for campus. Minimum Qualifications: Bachelor's Degree in Communications, Marketing, Education, IT, or a related field;5 years of experience in professional writing, strategic marketing, media relations, communications, or branding development;3 years of experience creating and delivering engaging presentations to diverse audiences. Preferred Qualifications: Experience working in a higher education setting;Experience working in an IT organization or technology-focused company;Experience in developing and facilitating training sessions. Villanova is a Catholic university sponsored by the Augustinian Order.

Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission.

The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

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