Assistant Front Office Manager - Innside Milano Milano

Assistant Front Office Manager - Innside Milano
Milano
Lombardia, Milano

"The world is yours with Meliá"

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.

It is knowing that the world is yours and that you can work in many countries.

And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

**Job Mission**: As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

**What will I have to do?

- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards

- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

- Ensure regular and VIP Guests are recognized

- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures

- Monitor the appearance, standards, and performance of the Front Office Team

- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

- Maintain good communication and working relationships with all hotel departments

- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures

- Assist the Front Office Manager in managing, training and developing the Front Office team

**What are we looking for?

- Previous experience in n a supervisory role

- Excellent leadership, interpersonal and communication skills

- Commitment to delivering a high level of customer service

- Ability to work under pressure

- Ability to work on your own and as part of a team

- Good proficiency in English and Italian, Spanish is a plus

**Because belonging to the great Meliá family is being VIP

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.

Be as proud to belong to Meliá as we are of you.

I dati del curriculum potranno essere comunicati alla società controllante Meliá Hotels International SA e agli hotel del Brand Meliá presenti in Italia.

Il tempo di conservazione degli stessi è di 24 mesi e non si effettuano attività di profilazione.

Contratto di lavoro: Tempo pieno

Benefit:

- Buoni pasto

- Supporto allo sviluppo professionale

Orario:

- Turni

Lingua:

- Italiano (Obbligatorio)

- Inglese (Obbligatorio)

Sede di lavoro: In person