Assistant Front Office Manager - Rome Marriott Park Lazio

Assistant Front Office Manager - Rome Marriott Park
Roma
Lazio, Lazio

JOB SUMMARY**:

We are looking for our Rome Marriott Park Hotel an Assistant Front Office Manager that have a passion to serve others!

Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.

As the Assistant Front Office Manager, you assist the Front Office Manager with bringing this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards.

Your role is key to the overall experience the guest will have.

Your keen sense of being proactive, responsive and caring will make all the difference.

If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you!

**CORE WORK ACTIVITIES**:

- Maintains guest service as the driving philosophy of the hotel.

- Personally demonstrates a commitment to guest services in responding promptly to guest needs.

- Meets or exceeds hotel guest satisfaction measures.

- Ensures hotel standards and services contribute to the delivery of consistent guest service.

- Acts as manager on duty for hotel and manages front desk operations in the absence of the Front Office Manager.

- Maintains a positive, cooperative work environment between staff and management.

**REQUIREMENTS

- Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.

- C2 level or above, good at oral and written English.

- 3 to 5 years' experience in a front office senior management position, preferably in a four-star international hotel

- Problem solving & Decision making

- Adaptability/ Flexibility

- Concern for quality

- Results oriented

- Teamwork/ Cooperation

- Cross cultural sensitivity

- Customer service orientation

- Stress Management

- Enthusiastic and pleasant personality

- Proficiency in Microsoft Office software: Word, Excel and PowerPoint

- Knowledge of Fidelio/ Opera

Please send your CV, accompanied by photos and authorization for the processing of personal data pursuant to the General Data Protection Regulation EU 2016/679