Assistant Guest Experience Manager - Palazzo Milano

Assistant Guest Experience Manager - Palazzo
Milano
Lombardia, Milano

_"The world is yours with Meliá"_

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.

It is knowing that the world is yours and that you can work in many countries.

And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

**Mission**:The Assistant Guest Experience Manager** **supports the person responsible in the developement and implementation of the customer service strategy established in the hotel, responding to all customer requests, ensuring that they achieve excellence in customer satisfaction and committing to the optimisation of economic and human resources under their responsibility.

**Main Responsabilities**:

- Support in the management of the Guest Experience Team, ensuring that they efficiently comply with the department's daily operational processes, always ensuring the customer esperience, customising their stay, anticipatin their needs and exceeding their expectations.

- Support in the definition, developement and implementation of the customer service strategy, efficiently managing all guest requests and committing to achieving total customer satisfaction.

- Manage customer incidents, following the established protocols.

- Be knowledgeable of the Brand philosophy ensuring optimal implementation of the standards, operations manuals and identity applicable to their department.

- Support in the implementation of the different customer experience management tools, as well as monitor and support the analysis of the results of the voice of the customer, ensuring compliance with the goals set and support in the creation of improvement plans if necessary.

**Requirements**:

- Fluent Italian and English, Spanish is a plus

- 1-3 years of previous experience in a similar position

- High vocation for service

- Organization, planning and problem solving skills

**Because belonging to the great Meliá family is being VIP

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.

Be as proud to belong to Meliá as we are of you

**At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional.

From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.

- We are an equal opportunity employer and value diversity.

We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws.

We believe that diversity and inclusion among our teammates are critical to our success as a global company. _

If you want to be "**Very Inspiring People**", follow us on:

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