Assistant Manager / Deputy Manager - Services Ravenna

Assistant Manager / Deputy Manager - Services
Ravenna
Emilia Romagna, Ravenna

We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow.

At Normet everyone is provided with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.

- _ Job Title_ - _Assistant Manager / Deputy Manager - Services

- _ Location_ - RA Mines_

- _ Education:_ B.

Tech / diploma/ graduation

- _ Work Experience_ - 8- 10 years_

**Job Description**:

Proper / timely technical support to Service Engineer.

Ensure Service Engineer adopt correct & safe practice of machine maintenance

To monitor desired availability of the machine through DPR & Monthly report

Keep tab on customer outstanding (Parts & AMC) collection within the time period assigned by the management.

Also responsible for collecting the C Form

Should meet Project Manager / Mechanical -Head on every visit & discuss about the progress & planning with them & have signed MOM.

Should judge the warranty replacement (Tech - comm. )

before sending claim to HO.

Should be present during the commissioning of the machine & plan further action (such as parts, training etc.

)

Ensure that service dept.

processes are established concerning all service work & to improve operational quality & efficiency of the service department.

Increasing the customer satisfaction level.

Monitoring Customer spare parts stock and plan for necessary action.

Monthly meeting with team & understanding the support required & also discuss about company goals ,

Ensure that the work place environment is as per the safety norms.

Achieving Spare Parts Target

- Join us in helping our customers to build the safest workplaces underground!_