Assistant Outlet Manager Sciacca

Assistant Outlet Manager
Sciacca
Sicilia, Sciacca

Verdura Resort is set on 230 hectares and nearly two kilometres of private Mediterranean coastline.

There are three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants, five bars and much more.

It's a place where buildings are subtly woven into the landscape, with a true sense of space and uninterrupted views of the azure waters.

Above all, it's a place where our team delivers an outstanding level of service.

**The Position

**ASSISTANT OUTLET MANAGER

**Main purpose**:

The Assistant Outlet Manager supports the Outlet Manager in overseeing the efficient running and profitability of the restaurant according to our standards and procedures, in order to provide an exceptional culinary experience to our Guests.

Reports to: Outlet Manager.

**Main duties and responsibilities**:

- Support to the Outlet Manager in ensuring a tailor made culinary experience and satisfaction of Guests according to our standards and procedures;

- Ensure that restaurant team work according to our standards and procedures;

- Oversee the Restaurant service supporting the Maître when needed;

- Create and maintain a professional and personalised relationship with Guests, handling comments and complaints;

- Create and maintain a professional relationship with colleagues and other departments;

- Able and willing to motivate the team to obtain guest satisfaction;

- Support the Outlet Manager in accomplishing restaurant human resources objectives by orienting, training, scheduling, coaching, counselling and disciplining employees and staff rotas;

- Support the Outlet Manager in reaching restaurant financial goals, in drafting inventory, in controlling stock level and costs;

- Support the Outlet Manager in organising events in the Resort under the F&B Manager supervision (e. g.

banquets, weddings).

**Competencies required**:

- Team Management & Collaboration: be a role model for team work, reward and encourage positive team play, within the department and with other departments.

He/she will engage the Team Members, with an open communication, regular feedback and promoting a culture of trust, honesty and respect.

- Communication & personal effectiveness: communicate effectively and in an appropriate manner, using the most suitable channel and tailoring the approach to the audience.

He/she takes ownership to initiate communication.

He/she shares information across the business in a timely manner to inform better decisions.

Self-awareness and self-control are a must.

Set clear goals and expectations and identify clear priorities.

Meet deadlines and complete tasks and projects successfully.

- Self & team developer: enthusiastic supporter of learning and development.

Inspire and motivate others to achieve superior performance and to take on new learning opportunities.

Discuss, plan, track and support own and team development and professional growth.

- Business orientation: Create an understanding amongst the team of how department performance impacts the business.

Create action plans to improve performance when not meeting company requirements.

Use understanding of the business to identify ways to increase revenue, reduce costs and minimise general expenses without affecting the quality of service to Guests.

- Technical Skills: Demonstrate technical and leadership competencies and knowledge related to the role.

Look for Guest's feedback and use it to improve service.

Identify issues and solve them promptly and properly.

**We require**:

- Professional experience in a similar role in 5 stars hotels and/or well-known restaurants;

- English knowledge at Advanced level;

- Knowledge of F&B management software (e. g.

Quadranet);

- Certificate as Professional Sommelier and/ or gastronomy studies preferred;

- Preferable evidence of self-development through specialized courses, conferences/workshops;

- Valid HACCP certification;

- Previous experience as trainer is a plus.

**We offer**:

- Fixed-term labour contract according to C. C. N. L.

Settore Turismo;

- Lodging upon availability;

- Learning & development activities;

- Career opportunities within Rocco Forte Hotels.

**Workplace**: Verdura Resort - Sciacca, S. S. 115 Km 131, Sicily, 92019.