Assistant Store Manager (Maternity Leave)
In Pronovias Group we have been over 50 years dressing dreams with our five brands: Pronovias, San Patrick, White One, Nicole y Ladybird. We are currently hiring an Assistant Store Manager for our store in Milan, who will coordinate and lead the store team and related activities in accordance with the guidelines of the Store Manager, ensuring compliance with assigned sales targets, customer satisfaction, and the image of Pronovias. Role and Responsibilities:BUSINESS MANAGEMENTP & L and Reporting:- Based on the P & L defined by Corporate, define the monthly and annual strategy of the store (sales, personnel, and stock) to guarantee the sales objectives and profitability of the business unit. - Report to the Area Manager on the evolution of the store to provide updated information to facilitate decision making. Operations:- Supervise the planning of the daily scheduling of appointments, fittings, and tasks to ensure the organization of activities in terms of human and material resources, ensuring customer satisfaction and operational success of the store. - Manage store stock and follow up on the results of inventories to minimize reduction and adjust orders according to demands. - Organize and supervise after-sales (test, delivery, iron, and composure) of the different dresses ensuring success in programmed fittings and customer satisfaction. Customer and Image:- Collaborate with clients' needs, offering professional treatment in the choice of the product and acting as an ambassador of the brand PRONOVIAS. - Ensure a global store image following the company's internal policy. TEAM MANAGEMENTTeam Organization:- Organize and supervise the store team through the establishment and monitoring of individual and group objectives to guarantee service excellence adapted to the sales cycle of Pronovias. - Manage and optimize team schedules, adapting them to business needs. - Regularly inform and share with the team everything that affects the operation of the point of sale (products, prices, computer system, etc. )
to ensure the correct development of the activity. Leadership:- Attract and select the best talent for Pronovias. - Accompany and motivate the team during their experience in Pronovias, ensuring they demonstrate the highest professional excellence. - Coordinate and apply different projects and development plans for the team, recognizing and enhancing their growth in the company. - Promote an adequate working environment and manage problems and conflicts professionally and impartially. We are looking for someone with consolidated experience in Store Management in Premium or Luxury Fashion sectors, and knowledge of the bridal or occasionwear industry is a plus.
It is essential that you are a positive person, passionate about delivering an excellent customer experience, results-oriented, a strong team worker, and a great problem solver.
You will also demonstrate excellent communication skills, and knowledge of different languages will be valued positively. If you feel this description fits you and are excited about becoming part of the Pronovias team, we will be delighted to meet you!
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