Assistente Back Office Commerciale Vimercate

Assistente Back Office Commerciale
Vimercate
Lombardia, Vimercate

Company Description

**Who we are

SES-imagotag is a tech company, world leader in smart digital labels and IoT solutions for physical commerce.

Our VUSION IoT Cloud platform enables retailers to improve their operational efficiency by automating pricing & promotion, boosting product availability, enabling in-store geolocation and optimizing merchandising, while helping associates in their daily tasks (replenishment, order preparation, customer service ).

VUSION also improves the shopping experience (product search, navigation, in-store mobile services ) while giving consumers a better information at the shelf (product ratings, nutritional information, carbon footprint ).

**Why join us ?

SES-imagotag offers all the benefits from a young and dynamic company:

- Cutting-edge innovation, double-digit growth

- Happy place to work, with great offices

- Lots of internal recurring events (afterworks, parties, seminars)

- A very global mindset and culture.

And the stability of an international group, leader in its market:

- Real, thorough ESG strategy

- Ambitious career plans

- A strong compensation policy (profit-sharing, insurance, additional paid-time off )

**Job Description**:

In collaboration with different departments of the company, the objective will be to ensure proper customer service from the moment the sale is concluded to the delivery of the order and after-sales management.

The main missions will be as follows:

- Be the main contact for customers on after-sales issues.

- Take care together with colleagues in the various departments in Italy and France of opening repair tickets, ensuring their proper handling and billing

- Enter maintenance contracts, managing their rapid activation and subsequent billing

- Support the existing back office team in entering new and existing customer orders

**Qualifications**:

- You have a strong and significant experience in back office sales activities, preferably in multinational contexts

- Skills in managing the entire order process from order entry to order fulfillment, including claims handling, shipping, billing and invoicing

- Familiarity in the use of major computer tools (Microsoft Office); knowledge of SAP welcome

- Excellent communication and interpersonal skills and customer oriented

- Good teamwork skills, problem solving, and proactive approach.

Additional Information

Languages:

- Fluent in English language and Italian

- French is a +