Associate Client Advisor. Short Term Contract Ari

Associate Client Advisor. Short Term Contract
Ari
Abruzzo, Ari

Luogo: Italia Azienda: Christian Louboutin

This position is a short term contract.

Overview and purpose of role: As a Sales Associate at Christian Louboutin, you have a fundamental role in translating our brand DNA and our Story to the client to maintain our fabulous brand image whilst transforming the client expectation and needs into sales success and loyalty.

You are the voice of Christian and a true ambassador for the Christian Louboutin brand, our products, values and our culture.

Under the leadership of the management team, in the capacity of Sales Associate , you will provide an outstanding, sparkling client experience which is highly personalized, efficient and discrete.

You are an integral member of a high performing sales team who are sales focused and driven.

You will be dedicated to creating desire for the brand, delivering exceptional customer service, sharing your knowledge about the variety of our luxurious collections, whilst maintaining the store in the best conditions and ensuring ongoing loyalty from our clients.

Key Responsibilities of the role: Service Delivery: Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.

Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.

Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.

Responding to all client queries and issues in a professional, effective and timely manner.

Results Driven: Demonstrating competent awareness of our overall business performance and the surrounding market/industry.

Actively striving to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.

Awareness of the business strategy, engaged in prioritizing the appropriate products or alternatives for successful sales results.

Product Knowledge: Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.

Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilized, and how to care for the product.

Relationship Building & Customer Relationship Management: Building and maintaining quality relationships with clients, resulting in strong sales performance.

Ensuring loyalty to the brand by development of these relationships through personal interaction and active client-telling.

Driving CRM in your location and maintenance of your client file/book.

Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.

Team Work: A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.

Partner effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.

Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.

Skills and Requirements: In order to deliver the main responsibilities of the role, you will need the following skills:

Technical: Proven experience in a luxury retail or service environment.

Proficient in Microsoft Outlook and Excel.

Ability to follow all steps of the Christian Louboutin Sales Ceremony and able to adapt to the pace of the environment managing up to 3 customers at one time for example.

Strong client-telling skills in order to ensure client contact is maintained engaging them in a long term professional and loyal relationship.

Management of client communication in a luxury way, respecting our guidelines on social networks.

Be a consistent 'Top Seller' and able to analyze own KPI and sales results and react accordingly to achieve personal and store results.

Experience in cash handling procedures.

Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.

Exceptional communication (oral and written) and strong interpersonal skills.

Motivated and committed with a 'can do' positive attitude.

Able to work effectively as part of a team and willing to perform varied tasks depending on the needs of the business.

Excellent, brand appropriate personal appearance.

Effective time management skills.

Must adhere to Company policies and procedures at all times.

Open-minded to diversity internally and externally.

How will success be measured?

You will be set individual daily and monthly sales targets which you are required to achieve.

You and the store team will have regular mystery shopper investigation based on sales ceremony, product and company knowledge.

You will have a performance review with targets to still improve your performance.

Our Business and our Values: Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods.

The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories.

Our people are at the heart of our brand We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role.

We live by our values: We are down to earth – we stand with authenticity, integrity and respect.

We have passion – we drive our business with agility, commitment and care.

We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun.

We work with inspiration – we envision the future with confidence, creativity and freedom.

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