Associate Director Of Digital Engagement And Alumni Services Bardi

Associate Director Of Digital Engagement And Alumni Services
Bardi
Emilia Romagna, Bardi

Associate Director of Digital Engagement and Alumni ServicesVILLANOVA UNIVERSITY The Associate Director of Digital Engagement and Alumni Services provides leadership and consulting in the areas of digital strategy, online technologies, data processes, reporting, and business operations.

This position manages a staff of one, overseeing alumni service functions such as the help desk, operations, and alumni benefits program.

Responsibilities: Acts as a consultant and provides guidance to Alumni Relations colleagues on digital strategy, online technologies, user experience, information architecture and brand voice. In partnership with University Advancement Data Governance and Solution Design teams and UNIT, creates and implements policies and procedures to ensure data integrity, accurate data collection and updates. Oversees operations and planning for Alumni Services, including activities for the Alumni Association Board of Directors, alumni help desk and customer services, and execution of alumni benefits and services. Stays abreast of best practices and new technologies for digital engagement and alumni services, and develops and delivers training programs for AR team, volunteers, campus partners, etc. Other duties as assigned, and leadership with special projects as needed. Minimum Qualifications: A bachelor's degree is required. 5-7 years of experience or equivalent combination of education and experience. Experience in prioritizing work and handling multiple priorities, strong organization and workflow/project management skills. Ability to engage in ongoing process improvement and work independently and collaboratively. Strong attention to detail, superior written and oral communication skills. Preferred Qualifications: Master's degree preferred. 3 to 5 years of experience in communications and/or project management is highly desired. Management experience desired. Physical Requirements: Must be able to manage multiple tasks independently in a fast-paced environment and work additional hours in the evening and weekends for high-profile events.

Salary: Commensurate with experience.

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