Associate Marketplace Consultant - Italian, Strategic Account Services, Europe Milano

Associate Marketplace Consultant - Italian, Strategic Account Services, Europe
Milano
Lombardia, Milano

Associate Marketplace Consultant - Italian, Strategic Account Services, Europe Job ID: 2887666 | Amazon Development Center (Romania) S. R. L. - A91 More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. As a Marketplace Consultant, you would be a part of the Strategic Account Services (SAS) Team of Retail Business Services, helping to shape and deliver on a strategy for managing Amazon Seller Partners. The Amazon Essentials Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative, and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. Your objective is to support Selling Partners to drive their business growth and program satisfaction by developing a roadmap together with your Selling Partners. Given the early stage of this program (founded 2021), you will have the opportunity to take ownership of various projects, help evolve the program, and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in Europe. Key Job Responsibilities Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals, and provide strategic recommendations to maximize the sellers' potential. Implement and track metrics for recording the success and quality of the sellers in your portfolio. Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs. Build and execute a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep-dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience. Develop a thorough understanding of the Amazon Marketplace ecosystem and manage additional projects around our newly launched Paid Service. Conduct regular WBRs and MBRs with the sellers, highlighting business metric performance and building action plans. BASIC QUALIFICATIONS 2 years of sales or account management experience in managing B2B business. Minimum B2. 2 level Italian Language Certification is Mandatory, C1 preferred. Excellent written and oral communication and presentation skills. Experience analyzing data to assess performance drivers. A passion for developing an engaging customer user experience and ability to translate customer needs into business and product requirements. PREFERRED QUALIFICATIONS 3 years of sales or account management experience. Experience analyzing key open issues and resolution metrics for each of the managed accounts. High attention to detail and management of multiple, competing priorities simultaneously. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We value your passion to discover, invent, simplify, and build. J-18808-Ljbffr