Associate Producer (Community Management) Bardi

Associate Producer (Community Management)
Bardi
Emilia Romagna, Bardi

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

- About the role

- For our Line Producing Team based in Brugherio (MB) we are currently looking for a talented Associate Producer (maternity cover) focused on Live Community Management, to support some new exciting projects at QVC Italy.

- In this role you will be mainly responsible for driving social media interaction between QVC and our audience during live events through moderation of our online shopping community conversations. You will have the chance to drive the efficient delivery of key information to our customers across our live platforms

- Working on shifts (Monday to Sunday) you will also be working hands on in our studios to prepare, distribute and communicate relevant information to the team and you will be the primary 'go-to' person between the Contact Centre and the gallery.

The Opportunity

- For our Line Producing Team based in Brugherio (MB) we are looking for an experienced Associate Producer (maternity cover) focused on Live Community Management, to support some exciting projects at QVC Italy.

- You will drive social media interaction between QVC and our audience during live events through moderation of our online shopping community conversations.

- You will have the chance to guide the efficient delivery of key information to our customers across our live platforms. Working on shifts (Monday to Sunday) you will also work hands-on in our studios to prepare, distribute and communicate relevant information to the team, being the primary 'go-to' person between the Contact Centre and the gallery.

- Who We Are

- QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty and electronics - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4. 7 million customers and has more than 7, 000 team members in the U. K. , Germany, Japan, Italy, Poland and China.

- Your Impact

- Reporting to the Line Producer Manager, you'll have to:

- Research and collate relevant support material, stocks, sales and selling strategy information delivering this preparation work to the TV Production teamEngage and moderate our online communities in relevant conversations throughout the live shows, consistent with QVC valuesCheck relevant scripts are activated/closed promptly-

- Act as the link between the Contact Centre and the Production team-

- Seek out product, size, color and other relevant information to the live show, that will help increase sales opportunities and reduce excessive talk time in the contact center-

- Ensure levels of staff are available to maintain output and cover emergency shift in the absence of Line Producer Manager-

- Review periodically your own work to ensure your own standards continue to exceed the expected level of performance-

- Stay update with Social Media teams to be aligned with our current social media strategy-

- Produce requirements determined following the sales strategy, programme schedule, social media schedule and shift roster-

- Support Line Producers, SD, SSP and social engagement in live and non-live shows- What You Bring- Excellent working knowledge of Social Media Platforms and TV ProductionAdvanced written and verbal English literacy-

- Excellent communication skills and ability at building relationships-

- A qualification in Media or Communications is preferable-

- Natural attitude to work and support others to achieve a common goal-

- An understanding of how commercial retailer function-

- Due to the nature of QVC, you must demonstrate awareness of the competition in adopting new production techniques-

- Excellent computer literacy with Microsoft Office, Outlook, major Web Browsers and the ability to become familiar with any new information and social media systems the company introduces-

- Ability to work in a pressurized environment- #LI-DM1

If you enjoy being a part of a team, creating experiences and delighting customers, it's so you. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate

flexible working options, our Qurated communit