Automotive Helpdesk Agent Coordinator Lazio

Automotive Helpdesk Agent Coordinator
Roma
Lazio, Lazio

Are you an automotive fan? Do you enjoy providing the best support for final customers? If you are a willing to start a challenging career path that can foster professional growth within our consultancy activities than keep on reading!

We are currently looking for an Automotive Helpdesk Agent Coordinator to take care of customer queries and assist on billing claims for our client.

**What will you be doing on a daily basis?

- Serve as the single point of contact for Fleet Central Billing(Dealers, OEM, Fleets, MSX);

- Provide assistance and support for incoming queries related to questions for FCB;

- Provide accurate information on Customer's status/account;

- Walk the customer through the problem-solving process;

- Find solutions with the help of process descriptions/manuals;

- Acquire necessary Background Process Knowledge necessary;

- Work closely together with the Fleet Central Billing Project team;

- Record problems/ feedback/ suggestions and pass it on to the Project team;

- Validate, dispute management, billing management, investigation of claims;

- Manage the internal vehicle database;

- Manage Fleet Central Billing invoices;

- Create invoices, manage account reconciliation and required additional administrative tasks.

**Career progression in this role?

Once you are confident in the position and the process is fully implemented, you will be responsible for the following tasks:

- Onboarding further agents for further markets;

- Coordinating and processing the agents' training;

- Single point of contact for all Agents of the project at European level.

**Who are you?

- Degree in economics or comparable experience in the automotive sector;

- Good knowledge of MS office package;

- Two years of previous experience in a customer support role;

- Previous role in the automotive industry is a plus;

- Basic knowledge of accounting;

- Organizational skills;

- Structured and reliable way of working;

- Excellent good communication skills;

- Good pro-active problem solving skills:

- Language: Fluent Italian and Fluent English

**Your working pattern?

- Rome

- Hybrid 3 + 2

- 40 hours per week.

- Monday-Friday

**What's in it for you?

When you join our team, you become part of the MSX International family. It's more than a job - it's the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization who takes pride in our diverse workforce.

**Not convinced yet?

With over 5, 000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement

- Parts, Accessories & Service Performance

- Actionable Insights

- Diagnostics & Repair Enhancement

- Warranty and Repair Efficiency

- Technical Information

- Learning Solutions

- Sales Performance

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment's process, according to the General Data Protection Regulation 679/2016 (GDPR)

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.