Back Office – Customer Care Milano

Back Office – Customer Care
Milano
Lombardia, Milano

Within the commercial area, ensures the correct management of the offer and order fulfillment process and is responsible for the correct performance of the tender and supplier list qualification activities.

Responsibilities: Submits offer estimates and inserts orders. Manages customer relationships by providing assistance during the commercial negotiation and post-sales phases. Is responsible for customer records. Collaborates with other company functions (production, administration, logistics, and shipping) in order to ensure order fulfillment. Supports the sales manager in managing agents and in preparing commission reports. Supports the Technical Service in commercial/administrative terms for the commissioning activity. Handles supplier list qualification and related updates. Coordinates administrative operations and produces the documents and documentation required by the tender procedure, including but not limited to: Verifying and coordinating operations to set up and manage ATI. Managing subcontracting and sub-supply contracts. In coordination with the personnel management function, monitoring the procedure for any detachments in the provision of services. In coordination with the security function, verifying and sending the requested documentation. In coordination with the administrative function, managing anti-mafia documentation, any requested insurance, sureties, etc. Coordinates and implements transfers, inspections, calls, and anything else necessary to ensure that the procedure and the implementation of the offer are carried out in the best possible way. Monitors and ensures full compliance with the timescales and deadlines set. Required Skills: Diploma preferably from a technical economic/technological institute. 2/3 years of previous work experience. Good knowledge of the English language. Predisposition for teamwork, problem-solving skills, good work organization skills, empathy, predisposition for interpersonal relationships, and listening skills. Reports to the Front Office Internal Manager (FOI). Work location: Milan.

For applications, please send your CV to.

N. B. Please include in your CV the authorisation to process your personal data in accordance with Art. 13 of Legislative Decree 196/2003 and Art. 13 GDPR 679/16.

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