Back Office & Customer Care Milano

Back Office & Customer Care
Milano
Lombardia, Milano

Our client is an Italian company leader in **formulating and manufacturing high-end chemical raw material**. Customers are major foreign industrial companies.

For the upgrading of the **Sales Department**, we are seeking:

**BACK OFFICE & CUSTOMER CARE

**Posizione**:

**Main activities and responsibilities**:

- **Constant communication** with internal and external **stakeholders** to ensure the proper functioning of the **supply chain**;

- Order placement;

- Operational management of merchandise **procurement **(raw materials or finished products).

- Responding to customer inquiries regarding delivery times and order status.

- **Shipping management**, customs, documentation.

- Maintaining constant contact with the Italian Sales Network to communicate the status of orders and manage urgencies;

- Ensuring **compliance with ISO 9001 - 14001 - 45001 regulations** and correct technical documentation related to products.

- **Organizational support for trade fair and business trips**.

- After-Sales management.

- Reporting activities (Excel - Zucchetti software).

**Requisiti**:

The ideal Resource has at least 2 / 5 years' experience in a similar role or as Inside Sales, in international product or industrial companies B2B.

- Good knowledge of MS Office.

- Advanced knowledge of the **English language (B2 - C1) is a must. **:

- Experience in CRM / Sales Back Office management systems will be considered a plus.

Communication skills, proactivity, customer focus, problem solving, and accuracy complete the profile.

**Altre informazioni**:

**Place of work**: Milan centre - P. za Cinque Giornate area - MM Tricolore / Dateo / San Babila