Back Office Sales Ne

Back Office Sales
Ne
Liguria, Ne

He/she will be responsible for the existing customers and related order process, being part of a multinational organization with a high-quality standard of technology.

In detail:

ROLE:

- Full control of order-to-delivery (OTD) pipeline from order input till invoicing

- Ensuring excellent level of customer service for direct customers and intercompany colleagues globally

- Handling of customer claims and returns, per return policy

- Order fulfillment and allocation, and related daily collaboration with different Kemppi business units,

- production, procurement and warehouses

- Handling of customer and part related logistics data in ERP etc. relevant information system

- Continuous development of the OTD pipeline

TASK AND RESPONSIBILITIES:

- Processing of customer sales orders, monitoring the order flow, upkeeping and developing of customer related instructions and processes

- Staying up-to-date with export and import regulations for required markets, ensuring correct documetation

- Acting as a main contact point for customers for any inquiries, and guiding these to the correct individuals

- Supporting sales&logistics coordinator colleagues globally with any requirements related to OTD-pipeline

- Ensuring efficient claim handling and material returns to achieve the best solution to the customer

- Communicating issues with relevant parties (production, procurement, warehouse) to find the root cause and corrective actions

- Communicating special orders of customers to relavant internal stakeholders to find reliable customer promise

- Communicating observed pain points in order fulfillment internally to find better solutions to speed up deliveries

- Ensuring goods are allocated as per internally defined rules in case of availability challenges

- Communicating any changes to customers

- Upkeeping customer OTD related data in relevant operating systems and isntructions document setting

- Updating part logístical data in co-operation with warehouse and production

COMPETENCE REQUIREMENTS

- Supporting studies or some experience in sales and/or logistics

- Good IT skills: MS Office, use of CRM and ERP systems

- Fluent local and good English language, both written and spoken.

Other language skills are seen as a major benefit.

- Good communication and social skills

- Other appreciated competence areas:

- Ability to operate in a high pressure commercial environment

- Experience servicing customers within the industrial sector

- Experience in working in multicultural environment

WHAT WE OFFER

- A position with varied challenges at a successful and growing company

- Being part of a fast-growing, motivated team

- Chance to work with an internationally known and attractive brand

- A working environment in which you can contribute and grow professionally, as well as personally, in a way that suits you.

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Orario:

- Dal lunedì al venerdì

Tipi di retribuzione supplementare:

- Tredicesima

Istruzione:

- Scuola Secondaria di II livello (Superiori) (Obbligatorio)

Lingua:

- inglese (Obbligatorio)