Back Office - Service Department Bardi

Back Office - Service Department
Bardi
Emilia Romagna, Bardi

Reporting to the Service Manager, the role is a figure of backup for the service department, support, reviewing, controlling, and managing service-related processes.

The Service Back-Office is responsible, in collaboration with Help Desk, of customers' requests and preparing commercial offers.

You will have an opportunity to develop your professional career in a highly professional environment, in an operative role.

**What you will do**:

- Back office of Service Team - creation and management of cases, control, and closure of work orders in Salesforce CRM

- Monthly reporting activities for Service Team, KPI

- Data extraction from the system for Invoicing

- Support transition of the Service Dept.

to SAP

- Commercial back office for quote creation in SAP and interaction with customers

- Ensure response timing are respected

- Support Field Service Technicians for travel and flights booking

- Support other depts when required

- Ability to understand, follow and optimize defined process flows

- Temporary Backup of Planner figure.

- Interaction with customers, using Company tools

**What you need to have**:

- Bachelor's degree and/or equivalent work experience in a similar role.

- Good level of English

- Knowledge of Excel for data extraction and processing from Salesforce, for billing and KPIs purpose

- Knowledge of Salesforce

- Knowledge of SAP

- General knowledge of common Microsoft software tools

- Ability to follow procedures and plan time effectively

- Ability to manage multiple tasks

- Adaptability to situations to be managed quickly, as well under stress

- Ability to work in team

- Some flexibility with working hours may be required

- Capable problem solver who uses reporting and data analytics to create effective solutions

- Capable to interface effectively with other functional teams in order to check and gather the correct data

**Job Types**: Full-time, Permanent

Work Location: Hybrid remote in 22070 Guanzate, CO