Backoffice Sales Administrator - Italy BOLOGNA

Backoffice Sales Administrator - Italy
Bologna
Emilia Romagna, BOLOGNA

Do you want to be part of a leading innovator in material handling technology and revolutionize the world of forklift trucks?

EP Equipment develops and manufactures electric and lithium-ion powered pallet trucks, stackers and forklift trucks.

With our start-up spirit and the strength of a global company, we sell our products through a regional partner network that shares our vision.

We are looking for a full-time **Backoffice Sales Administrator** - **Italy** (M/F/d) located in **Bologna, Italy.

***Your tasks with us**:

- **Customer Interface**:

Act as the primary contact for customers, coordinating communication between them and the EP organization.

- **Order Processing & Procurement**:

Manage customer orders and vehicle procurement, ensuring accurate and timely execution in the ERP system.

- **Dealer Network Coordination**:

Support the dealer network across Europe with a focus on Italy, assisting with dealer onboarding and acquisition.

- **Transport & Delivery Coordination**:

Plan and oversee truck deliveries in collaboration with logistics providers and internal teams.

- **Proactive Customer Support**:

Provide proactive customer communication, sharing updates on sales measures and promotions.

- **Sales Team Support**:

Assist the Sales Managers by preparing materials and handling ad-hoc administrative tasks.

**Requirements**:

- Previous experience in sales support, order processing, or customer service, ideally in a B2B environment.

- Familiarity with CRM and ERP systems, knowledge in HubSpot is an advantage

- Experience in transport and logistics coordination is highly desirable, but not a must.

- Strong communication skills with a customer-focused mindset.

- Ability to multitask and maintain an overview in a fast-paced, dynamic environment.

- Excellent organizational skills and attention to detail.

- Comfortable with telephone communication and managing customer relationships across regions.

- Fluency in Italian and English (written and spoken); additional languages are an advantage.

**Benefits

- You take on your own area of responsibility and help to build our business in Italy.

- We encourage open communication, self-organization and the active involvement of all team members.

You can contribute and develop your skills in our dynamic and supportive environment and grow with the company.

- Get access to the corporate benefits portal with attractive discounts.

**We look forward to getting to know you!

- P. S: You won't find the classic fruit basket with us, but you will find top coffee, which has even been approved by our Italian colleague_