Balenciaga Department Manager Milano

Balenciaga Department Manager
Milano
Lombardia, Milano

locations

Milano - Via Bigli, 16time type

Full time

posted on

Posted Today

job requisition id

R127543

- Summary

- About us

- Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as "The Couturier of the Couturiers" by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

- While the brand's identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

- Since October 2015, Demna Gvasalia has designed both men's and women's collections as the artistic director.

- The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion. - Job Description- We are currently seeking a Department Manager who will report to the Store Manager as part of our team in Milano Montenapoleone. - Your opportunity_

- The Department Manager is a professional in the category(ies) he/she oversees and is responsible for implementing a clienteling mindset among his/her team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s). He/she behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Manager. He/she is accountable in his/her department team development by leading, motivating, and coaching individuals to achieve assigned target and goals. - How you will contribute_

- Business development:

- Implement action plans defined with the HQ and the Store Manager and ensure follow-up

- Consistently analyse business results based on corporate reports

- Assign targeted quantitative and qualitative goals to the department team(s)

- Communicate high quality relevant feedback and reporting to the Associate Store Manager/Store Manager or Store team

- Build relationships with Inventory and Buying stakeholders and proactively communicate requirements

- Monitor business environment including local competition

- Keep store team informed at all times regarding Store performance

- Talent leadership and development:

- Create and maintain a positive work environment, consistent with Balenciaga behaviours

- Build strong relationships with the Recruitment and HR partners to identify, attract, recruit, develop and retain talent

- Motivate and challenge the team to drive business results and job satisfaction

- Support the Store Manager in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries

- Brand promotion:

- Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally

- Ensure Balenciaga Signature and Client experience are executed and consistent over time

- Assure the recruitment, development and retention of clients from beginners to VVICs

- Process management:

- Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines

- Execute team planning on a weekly and monthly basis and communicate this to the Assistant Store Manager and Store Manager.

- Challenge and improve current processes and ensure efficiency and effectiveness

- KPIs (including but not limited to)- Business: sales density, conversation rate, UPT, cross selling rate, transactions

- Team: sales productivity, training completion rate, turnover rate, absence levels

- Client: local retention rate, CEE/Score, Recruiting Rate, Regained Clients, Prospects, Retention Rate etc.

- Process: CRM, Omnichannel, back of house

- Who you are_

- Commitment to take part of an innovative project

- Product sensitivity and a strong market/fashion trends knowledge, paired with a good general culture level

- At least 3 years of experience in a managerial position

- Significant experience in the luxury industry: client portfolio

- Clienteling mindset: client engagement and loyalty

- Precision, organizational skills: being able to organize and prioritize tasks based on the needs of the business

- Adaptability, openness, listening abilities, curiosity

- High availability, responsiveness

- Excellent interpersonal skills

- A positive attitude and a willingness to learn and improve

- Mastering digital skills

- Why work with us? _

- This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. - Balenciaga is committed to thriving