Base Manager- Mxp Lazio

Base Manager- Mxp
Roma
Lazio, Lazio

DescriptionWe are recruiting for a highly motivated and experienced Base Manager to join our team at Milan Malpensa.

The role is pivotal in ensuring the efficient management and welfare of our cabin crew community while driving operational excellence and encouraging crew engagement.

Reporting to our Cabin Services Country Manager, this position will focus on delivering a thriving and motivated crew environment, championing leadership, and ensuring an exceptional standard of performance at our Milan Malpensa base. You will be responsible for building a strong and effective crew community that values efficiency, safety, and commercial awareness.

This involves managing and coaching Crew Performance Managers, driving crew development and progression opportunities, and creating a culture of recognition for high performance and going the extra mile.

Maintaining flying qualifications, you will serve as a visible and accessible leader, promoting operational and safety excellence while ensuring compliance with company policies, procedures, and regulatory requirements. Accountabilities for this role include overseeing all aspects of crew performance, including on-time performance, absence management, and conduct matters.

You will play a key role in promoting crew welfare, addressing issues with empathy and accountability, and engaging with Union representatives where appropriate.

Additionally, you will be instrumental in supporting fatigue risk management, organising innovative base communications and events, and ensuring the crew facilities meet operational and health and safety standards. This position also encompasses responsibilities such as managing budgets, overseeing base administrative tasks, and collaborating with airport and supplier teams to resolve facility-related issues.

You will work closely with the network team, acting as a pooled resource and deputising for other Base Managers as needed.

This is an exciting opportunity for a proactive and dedicated individual to shape the future of our Milan Malpensa base and drive the success of our crew operations. What you need to do this roleYou will have a proven track record in leading and developing large high-performing teams, with a strong background in operational delivery that aligns with strategic goals.

Exceptional stakeholder engagement skills are essential, with the ability to communicate effectively and influence at all levels, both internally and externally.

Resilience under pressure and a commitment to adopting a collaborative, "one team" culture across all departments are key.

Evidence of process improvement will further support success in this role.

Outstanding organisational, administrative, and presentation skills are required, alongside the ability to prioritise effectively in a fast-paced, ever-changing environment.

As always, experience in aviation is helpful but the understanding of managing large teams and implementing positive change is crucial for this role. What you'll get in return-Competitive base salary-Up to 20% bonus-25 days holiday -Life Assurance-Personal medical insurance-Excellent staff travel benefitsQualificationsLocation & Hours of WorkThis is a full-time role and will be 40 hours per week based at Milan Malpensa – You will be required to participate in out of hours on call roster and some Network travel will be required.

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We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all.

As such we will make reasonable adjustments at interview through to employment for our candidates. #LI-JC2#LI-OnsiteJob Field: Cabin ServicesOrganization: Cabin ServicesSchedule: Full-time