Bellboy - Portiere Milano

Bellboy - Portiere
Milano
Lombardia, Milano

The opening 5-Star Resort "TRAVEL CHARME SALO SRL" belonging to the international group "Hirmer Hospitality" is located in Salò on a verdant hillside overlooking the amazing Lake Garda.

This prestigious Hotel houses 99 guest rooms and suites and is provided with 2 Restaurants, 2 Bars, a Meeting room, an innovative Wellness Center & SPA of 2, 000 square meters, 1 indoor and 2 outdoor swimming pools.

The **BELLBOYS - PORTIERI** provide a concrete contribute to the authentic luxury experiences of our Guests, demonstrating customer centricity, passion for service, Guests satisfaction and team working.

This role reports directly to the Front Office Manager of the Hotel and cooperates with the other roles of the Front Office (Front Office Supervisor, Guest Relations Manager, Front Office Manager Assistant, Front Office Agents, Night Auditor, Booking Supervisor and Porters).

**Duties and Responsibilities

- Welcoming Guests upon arrival, checking them in and providing them with any information they need to enjoy their stay;

- Maintaining professional relationships with Guests and Colleagues;

- Anticipating Guests' desires and needs;

- Preventing, managing and signaling Guests' inquiries, ? concerns? and complaints;

- Respond? to Guests´ requests? and? emergencies;

- Mastering? of? check-in? and? check-out,

- Managing the valet? parking and the luggage? service on? arrival? and? departure,

- Leading the shuttle? service? to? Salò downtown,

- Running the? errands/porters,

- Monitoring and? responsibility? of the? entrance? area on? cleanliness, security and order,

- Proposing and administrating? the? rental? bicycles,

- Supporting? the? Front Office Agents´? team, such as? by? answering? the? phone,

- Covering several Holiday shifts.

**Requirements**:

- Minimum 2 years´ work experience preferably at a high-level Hotel in the same role,

- Cashiering experience and familiarity with point-of-sale systems,

- Italian and English confidence are mandatory.

A third language is required: preferably German,

- High confidence with Microsoft Office Suite,

- Confidence with Hotel Management software such as Sihot/Protel or others is preferable,

- Solid and proven customer service skills,

- Customer centricity, high attention to details, problem solving, punctuality, proactivity, flexibility, team working skills and ability to fast learning and multitasking are a must,

- Ethical approach to work ,

- Legal right to work in Italy.

**Benefits

We offer a full time labour contract according to C. C. N. L.

Settore Turismo with high level compensation, staff house, 5-star canteen and breaks, high level learning activities, Food&Beverage discounts, Family&Friends discounts in the Resort, Fitness area free entrance in some slots, strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade), cleaning of uniforms and career opportunities in a successful and international group.

**How to apply

The Hotel "TRAVEL CHARME SALO SRL" is proud to be an equal opportunity workplace in compliance with the laws 903/77 and 125/91.

We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Work Location: One location