Bently Nevada - Augury Alliance - Customer Success Bardi

Bently Nevada - Augury Alliance - Customer Success
Bardi
Emilia Romagna, Bardi

Do you enjoy being part of a successful team?

**:

**Join our Digital Solutions team**:

Join our Baker Hughes Digital Solutions Team!

As a Digital Solutions business, we provide intelligent, connected hardware technologies to sense, control, and inspect assets across many industries.

Customers are provided with peace of mind needed to reliably and efficiently improve operations.

Our team has a collaborative sales mind-set, a technical understanding of our products, providing highly customisable solutions.

**Partner with the best

As a Customer Success Manager for Digital Solutions business, you are to demonstrate accountability to functional business and company objectives.

Integrating and developing processes that meet business needs across the organization, manage complex issues within functional areas, involved in long-term planning and contribute to the overall business strategy.

As a Customer Success Manager, you will be responsible for:

- Providing expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a software and digital focus.

- Being the point of contact for customers beyond established Service and Support paths and processes

- Collaborating with customer and Bently Nevada resources to establish an account plan for customers in question across Oil and Gas, Power Generation and Industrial Markets

- Being responsible for developing deep C-Level relationships with the appropriate customer counterparts across the information technology, operational technology and when applicable, digital technology leadership of designated customers

**Fuel your passion

To be successful in this role you will:

- Bachelor's Degree in an engineering discipline

- Significant experience in Oil & Gas and/or Power industry, Rotating/Reciprocating Asset Condition Monitoring space and enterprise solution architecture and design with references in early engagement activities that led to significant business growth

- Ability to balance technical expertise with commercial strategy to foster and build deep relationships with key customers

- Experience in driving critical NPIs to position commercial requirements back to product development team

- Deep domain knowledge and expertise in condition monitoring technology including; sensors, monitoring systems, cyber security architecture, software deployment to advanced analytics and hosted product offerings

- Experience in developing strategic customer relationships to develop into accounts into strategic key accounts

- Experience selling holistic solutions with hardware, software and service offerings.

Clearly align complete solution portfolio to customer needs.

- Demonstrate excellent understanding of modern maintenance methodologies (PM, PdM, RCM, RBM, RAM, TPM, etc. )

for plant mechanical and electrical equipment.

- Ability to travel on short notice across the region and for 50% of the time.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes.

We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work.

We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century.

But to keep going forward tomorrow, we know we have to push the boundaries today.

We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities

- Comprehensive private medical care options

- Safety net of life insurance and disability programs

- Tailored financial programs

- Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people.

As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there.

People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients?

Come join us and grow with a team of people who will energize and inspire you!

**About Us**:

With operations in over 120