Booking Agent - Hotel Cristallo Palace, Bergamo Bardi

Booking Agent - Hotel Cristallo Palace, Bergamo
Bardi
Emilia Romagna, Bardi

Join Starhotels and become part of the Booking Team as Booking Agent at our **Hotel Cristallo Palace **in **Bergamo**.

As the main contact for rooms' reservations, you will sponsor our property to the guest and invite them to choose us for their stay.

Your responsibilities include:

- Mastering the art of efficient phone conversations.

- Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.

- Turning inquiries into successful contracted business deals.

- Identifying and pursuing promising sales leads with precision and enthusiasm.

- Responding to all guests in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.

- Delivering prompt and efficient service that maintains the highest standards while adding a touch of warmth.

- A passionate commitment to delivering exceptional customer experiences.

Exceed expectations revealing:

- A unique personality and a true passion for hospitality.

- Familiarity with Opera PMS for efficient operations.

- Excellent communication skills.

- +2 years' experience as Booking Agent

- Ability to anticipate and resolve challenges and complaint resolution finesse.

- A commitment to delivering a high level of customer service.

Embrace global diversity by speaking:

- Italian - fluently

- English - fluently

- Additional languages are a plus.

Unlock a world of benefits including:

- Stylish uniforms with complimentary laundering.

- Exclusive discounted stays within the group.

- Ticket Restaurants for delightful dining.

- Performer Management Program.

Embrace growth with:

- Exceptional career advancement opportunities.

- An attractive compensation package based on your experience.

- The chance to be a part of an ambitious, caring organization.

- Join us to shape your outstanding career!_