Booking Manager
We are a short-term rental company (property manager) based in Milan but also operating in Venice.
We manage an important property wallet and our goal is to offer unforgettable experiences to our guests.
We are looking for a motivated and professional person to join our team as receptionist 2. 0
Job Description: The Receptionist 2. 0 will be the first point of contact for our guests, ensuring a warm and professional welcome.
The resource will be responsible for handling reservations, check-in and check-out, and general assistance during the guests' stay.
**Responsibilities**:
- Greet guests upon arrival and provide information about the accommodation and services offered;
- Managing messaging with guests and customers;
- Welcoming and assisting guests during their stay;
- Responding promptly to guest requests and questions, providing excellent customer service;
- Collaborate with the cleaning and maintenance team to ensure that the properties are always in optimal condition;
- Resolve any problems or complaints from guests in a professional and effective manner;
- Checking and verifying the condition of the flats;
- Liaise with the team to ensure excellent and timely service;
**Requirements**:
- Good communication and interpersonal skills;
- Fluent knowledge of Italian and English (knowledge of other languages will be considered a plus);
- Good organisational skills and attention to detail;
- Ability to work independently, in a team and to manage several tasks simultaneously;
- Flexibility and time management skills;
- Working 2 weekends per month is required;
We offer:
- Dynamic and challenging work environment;
- Opportunities for professional growth;
If you are passionate about the world of hospitality, are a dynamic person and love being in contact with people, then we are excited to meet you!
Join us and become part of a young, close-knit team.
We look forward to having you with us and sharing this fantastic adventure together!
Contratto di lavoro: Tempo pieno, Tempo indeterminato, Contratto con partita IVA
Retribuzione: €1. 000, 00 - €1. 500, 00 al mese
Benefit:
- Buoni pasto
Orario:
- Dal lunedì al venerdì
- Festivo
- Turno diurno
- Weekend
Tipi di retribuzione supplementare:
- Quattordicesima
- Tredicesima
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