Bookings Agent Lazio

Bookings Agent
Roma
Lazio, Lazio

Walks Inside Rome** is a tour operator with over three decades of experience offering unique and unforgettable experiences with a focus on Rome, as well as Florence, Venice, and the Amalfi.

We seek a passionate, energetic, and experienced bookings agent for a full-time position in our dynamic Rome headquarters.

**What will your daily responsibilities be?

- Corresponding with agents and clients to manage bookings

- Responding to specific requests and tailoring tours and itineraries accordingly

- Liaising with guides, drivers, and other personnel in the organization of tours and services

- Quickly and effectively responding to any major disruption including creating alternative itineraries and defining alternative options for clients

- Data entry (updating availability, entering bookings, and making changes to pre-existing bookings to our in-house booking platform)

**What we're looking for**:

- Excellent written and verbal communication in English and Italian. Another language (Spanish, French, Portuguese, etc. ) would be advantageous

- At least 2 years prior experience in bookings and destination management preferred

- Strong working knowledge of the Microsoft / Google Drive suite

- Ability and willingness to adapt to and learn new online platforms easily

- Experience of booking platforms (training will be provided upon commencement)

- Strong listening, relationship building, communication (both spoken and written), and presentation skills

- Strong analytical and negotiating skills

- Self-motivated with the ability to work both independently and as part of a team

- Well-organized with good time management skills

- Positive "can do" attitude with a passion for travel, tourism, and customer care

- Ability to work weekends and holidays on rota

Pay: €1, 300. 00 - €1, 500. 00 per month

**Experience**:

- either bookings management or tourism: 3 years (preferred)

**Language**:

- English (required)

- Italian (preferred)

Work Location: In person