Boutique Manager 1 Lazio

Boutique Manager 1
Roma
Lazio, Lazio

Codice di riferimento: 74381**Boutique Manager 1**:

- Roma, RM, IT- PermanentPanerai è un marchio di orologi sportivi di lusso che opera in un settore di nicchia.

I suoi valori distintivi rendono i possessori di un orologio Panerai parte di un club esclusivo.

Basati sull'universo marittimo e sulla storia, i valori fondamentali di Panerai definiscono un'identità forte in cui design italiano e tecnologia svizzera si associano per dare vita a uno stile unico, autentico ed esclusivo.

**Mission**:

The Panerai Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supreme service culture.

He/She will be an inspiring leader with high passion in networking and community building.

He/She can run the business in a self-dependent way performing high integrity.

He/She can drive and manage the boutique sales, staff, clients and operations.

The Panerai Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.

**Responsibilities**:

**Business Performance & Operations

- Drive performance to consistently achieve sales targets and KPIs, maximize business profitability

- Analyze performance to identify business needs and turn them into individual actions and objectives

- Lead the team to successfully implement and achieve business growth in new retail channels

- Ensure operations comply with company policy while consistently improving the functioning of the boutique.

- Maintain boutique image according to the brand's standards

- Build and maintain strong collaboration with stakeholders as well as office team

**Client Experience & Development

- Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided

- Lead the team to host clients with the ability to establish strong relationships

- Execute service excellence to increase client satisfaction and retain customer loyalty

- Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach

- Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience

**People Development

- Identify and recruit new talents, compose and retain a high performing team

- Lead by example demonstrating passion towards Panerai, know our brand's products, mission and value

- Conduct in-store training, coaching and daily briefs

- Build individual objectives and development plans

- Conduct one-to-one coaching sessions to review performance and provide constructive feedback

- Oversee annual review process for boutique staff, assess team and individual performances

**Profile**:

- Strong entrepreneurial spirit, leadership skills and sales skills

- Excellent communicator who is passionate in building relationship and networking, with strong social skills

- High emotional intelligence and general education

- Ability to positively lead, coach and develop talents / team members from different backgrounds

- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business

- Strong sense for client satisfaction, luxury experience, etiquette and human behavior

- Manifest customer centricity mindset in all aspects of the business

- Open and outgoing personality

- Team player with good interpersonal competences and empathy

- Fluent in local language and English and ideally one more relevant tourist language

- 4-5 years of boutique management experience or equivalent experience in hospitality

- Applicants with background in luxury retail sales or hospitality preferred