Boutique Manager (M/F) Lazio

Boutique Manager (M/F)
Roma
Lazio, Lazio

TAG Heuer: The Swiss Avant-Garde watchmaker since 1860.

Avant-garde is our culture and philosophy.

Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.

The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

If you like challenges, out-of-the-box thinking and team work, there is an opportunity for you in Rome to join an agile and truly entrepreneurial Team looking for a highly motivated:

**Boutique Manager (M/F)

Reporting directly to the General Manager of Italy, you will be in charge of the management of the opening of our new boutique in Via dei Condotti in Rome, Italy.

Your mission will include full accountability on store sales, operations, animation, and staff management:

COMMERCIAL PERFORMANCE

- Optimize sales & reach the targets, in line with the objectives & guidelines shared by management (turn-over, product mix, discount monitoring)

- Monitor & analysis of the sales, follow-up the merchandise needs

- Report the key performance elements to Top Management on daily, weekly, monthly basis

- Implement 360° action plans to increase the turn-over, follow up & impact measure

TEAM MANAGEMENT

- Animation of the objectives with the Team

- Implement routines for both life of the boutique & selling ceremony

- Develop the Team's talents to ensure a perfect adequation with the brand & the excellence of service required

- Overview the grooming of the team

STORE MANAGEMENT

- Ensure the perfect maintenance of the boutique & the excellence of service (windows, displays, cleaning, welcoming, sales)

- Guarantee the good organization of the daily life in the boutique (communication tools with the team, performance follow-up, plannings)

- Manage the stock (inventory, storage)

- Ensure the boutique operations are respecting the central guidelines & standards

CLIENTELING

- Know your client to maximize their relationship with the brand

- Recruit, retain & upgrade your local clientele while taking full advantage of the tourists flow

- Develop the client data base with a maximum of information & animate it to create unique experiences for the clients

- Manage the key CRM KPI's as a daily priority with your team, supported by dedicated tools & App (register, visit follow-up, reach out, )

BRAND AMBASSADOR

- Be the brand ambassador at local level & connect with local people of influence, inside & outside the boutique

- Promote the brand locally through dedicated initiatives & work closely with the Marketing to deliver events & actions in line with guidelines

- Be pro-active to organize in-door, out-door & digital events for your audience (suggest ideas, develop the concept with Marketing Manager, implement, attend, follow-up the events)

**Profile**:

You have a minimum of 5-7 years' experience in the management of a luxury or premium boutique (an experience in Watches industry is a plus)

You are driven by performance & results oriented, always showing pro-activity to deliver excellence.

You have excellent communication, interpersonal and negotiation skills and you are fluent in Italian & English, any other languages would be an advantage.

You are efficient in analysis & reporting.

You have excellent Leadership, Team spirit & Commitment as those are key.

You have a strong network and a good understanding of the region of Rome & Luxury industry in Italy.