Branch Manager - Freight Forwarding Milano

Branch Manager - Freight Forwarding
Milano
Lombardia, Milano

Key Responsibilities

**Customer satisfaction & Operational excellence

- Responsible for execution of standard operational processes (Customer Service, Transactional Operations); ensure proper process interfaces

- Communicate with concerned parties for the improvement of the process interfaces

- Escalation contact in case of issues/problems and ensure corrective/preventive actions

**Business Development

- Coordinate implementation of new business with Sales

- Ensure local sales development

- Retain and develop branch accounts

**Management

- People and team-management (staffing, development, discipline, etc. )

for local teams, in accordance/coordination with Product managers/Sales Manager and HR.

- Ensure proper interfaces Sales - Operations

- Responsible for the Business Plan and Budget elaboration (profit & loss responsibility on Branch level)

- Ensure alignment with Product Managers, Sales Manager and Finance

- Responsible for adherence of QMS and all other standards.

- Adherence to Security/Safety Guidelines and external regulations

- Reporting and Statistics (Volumes, KPI's)

**Requirements**:

We are looking for a seasoned professional with 7+ years working within the Freight Forwarding Industry with a strong focus on Operational Management and Service Excellence.

Minimum 5 years' experience in management with P&L responsibility.

- Successful management of all key stakeholder relationships including shareholders and external government agencies.

- Advanced knowledge of logistics process and security procedures and protocols.

- Strong negotiator and a self-starter with the ability to adapt to stressful environments by using a sociable but firm approach, as well as engendering trust and integrity.

- Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives.

- High level analytical, conceptual and problem-solving skills.

- Strong commitment to client service excellence with the ability to build solid relationships.

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