Business Analyst Torino

Business Analyst
Torino
Piemonte, Torino

MSC Mediterranean Shipping Company is a global leader in the shipping and logistics sector.

Founded in 1970 and headquartered in Geneva, Switzerland, MSC is a privately-owned organisation driven by the Aponte family.

Evolving from a one vessel operation, today MSC is a globally respected business with a fleet of 560 vessels and more than 70, 000 staff.

With an international integrated Network of road, rail, and sea transport resources - the company prides itself on delivering global Service with local knowledge.

Represented in 155 countries, MSC ensures that shippers can talk directly to our representatives, as well as using a variety of e-business solutions for digitalised cargo bookings.

Responding to the needs of our customers, MSC is a major driving force behind the evolution of smart containers in our industry, helping to set the standards for digital shipping.

The Global Information Technology (IT) Department of Mediterranean Shipping Company (MSC) is actively working on rationalising and streamlining the diverse technological landscape within the Group.

This ongoing initiative bears many aspects and lead to many projects mobilising the overall workforce of the company.

**Business Analyst**:

The Role

We are looking for a business analyst to join our pool of experts, reporting and interacting directly to the Business analysis Team lead.

The business analyst translates the business requirements into IT specifications, he/she is the bridge between IT and business to optimize current and future processes.

He/She will be supported by several communities of practice that will provide help when needed.

Together with the team he/she will ensure the operation and improvement of the process flows which are key for the business.

Key Responsibilities

Investigate and review business flows and process improvements

Analyze and describe business requirements and processes in cooperation with the business

Define correct scope to meet the business needs & expectations

Create process maps and business blueprints

Translate the business requirements to business solutions

Develop, review and improve SOPs (Standard Operating Procedures) together with the business

Handle incidents with the necessary priority

Daily support via Service Now

Develop improved and new business process

Discuss with stakeholders within IT

Regular meetings with business users within the MSC Group

Support IT-colleagues on business aspects (knowledge sharing)

Give training where needed

Identify automation opportunities Report to the Business analysis Team lead

Qualifications and Experience

**Technical**: Required

Bachelor's degree

Good maritime business knowledge

Office365 functional knowledge

Experienced with business process modelling tools

General soft skills

Strong analytical skills

Problem solver

Big interest in the maritime shipping industry and related business processes

Good insight; can make the distinction between main and subsidiary issues

Driven by common sense

Clear and diplomatic communicator, customer focused

Fluency in English, both written and spoken

**Following characteristics describe you perfectly**: professional, motivated, assertive, proactive,

result driven and eager to learn

You can create and maintain clear and accurate documentation, you are always ready to share

knowledge and best practices with your colleagues

You don't compromise where it concerns quality

Immune to stress, go-getter, pro-active, change-minded, focused

You have a no-nonsense, can-do mentality

You are a real team-player, self-motivated with high personal working standards

Flexible, no 9-to-5 mentality