Business Analyst (Business Banking Digital Channels & Onboarding) Milano

Business Analyst (Business Banking Digital Channels & Onboarding)
Milano
Lombardia, Milano

Business Analyst (Business Banking Digital channels & Onboarding) Join to apply for the Business Analyst (Business Banking Digital channels & Onboarding) role at ING Italia Job Description The Business Analyst Business Banking Digital channels & Onboarding, working as a Customer Journey Expert (CJE) in the Agile Organization, has end-to-end responsibility for the analysis, management, harmonization of end-to-end SMEs customer processes across ING SME acquisition products, commercial products, services, digital channels (App and Web) with a view to achieve a frictionless customer experience, improve process efficiency and time to activation. The Business Analyst plays a key role in ensuring the success and target achievement of ING new business line, collaborating with all ING teams (Marketing, Product, Tech, Finance, Compliance, Operations, and many others). He/she will work in a fast-paced and international environment as a member of the funding team, having the opportunity in the next years to look backward and say I was there when it started Key Responsibilities Innovation Advocacy : Spearhead the implementation of digital banking solutions, ensuring a seamless and user-friendly experience for SME clients. Digital Warm Onboarding : Build the most innovative and frictionless onboarding process for SME clients starting from "functional" needs to identifying macro-steps and sub-processes. Clients Engagement : Engage with SME clients to gather insights and feedback, fostering continuous improvement in daily banking offerings. Process Optimization : Identify opportunities for process improvements, ensuring operational efficiency and excellence tailored for SMEs. Requirement Elicitation : Starting from SME business needs, identify and understand IT impacts on the different applications and processes, providing all the information needed for the development phase and helping other CJEs to communicate effectively in IT language. Data Deciphering : Dive deep into data, extracting meaningful insights to inform strategic business decisions within the SME sector. Cross-Functional Collaboration : Collaborate in a structured and multi-functional way and design together with product Tribe, UX, Risk, and Operations new functionalities according to strategic operating models. Analytical Solutions : Build reports for department usage and analyze data provided by other Bank departments. Required Skills And Experience Bachelor in economics or engineering. Minimum of 3-5 years' experience as a business analyst within the financial industry and within an international and complex environment. Experience of IT project and working effectively across functions (e. g. Sales areas, Legal, Compliance, Transparency, Privacy, Credit Risk, Finance). Experience in the use of content management systems. Experience on Digital Process and Digital Capabilities related to onboarding. Creative minded with an ability to conceive interesting ideas for new content. Data analyst mindset and capabilities needed for a data fluency approach and environment. Strong knowledge of retail banking business. Fluent in Italian and English. Working conditions: Full Time Duration: Permanent Location: Milan (hybrid) About ING ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We empower people and businesses to realize their own vision for a better future. The Benefits Of Joining ING In addition to being a part of a great team, working in a fun and innovative environment, we offer: Super flexible smart working. Competitive base salaries and performance-based bonuses. Diverse cultures & Innovative mindsets. International Environment. Commitment to sustainability. Lots of training development opportunities to help you grow. Lots of moments dedicated to physical and mental well-being. A special day off when it is your birthday: we call it doyourbirthday And of course we can't forget: free water & coffee at the office Our Commitment Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates. J-18808-Ljbffr