Business Intelligence Analyst Lazio

Business Intelligence Analyst
Roma
Lazio, Lazio

About InPost

InPost is on a mission to take our Customer Care and User experience to the highest level, redesigning the last mile for E-commerce with our Lockers.

We're changing the way consumers think about delivery for the better and on a mission, to shake up the delivery universe by putting an end to waiting in line, missed deliveries and encouraging sustainable consumer behaviour.

InPost covers the Italian market with a network of over 5000 PUDOs (Pick Up and Drop Off Points) and more than 3000 fully automated parcel Lockers, that are accessible 24/7, enabling customers to collect, send and return parcels at their earliest convenience.

The aim is to continue scaling InPost in the Italian market in a similarly rapid trajectory to that of Integer's Polish home market.

We're passionate about our mission and products and our People are the reason we succeed.

We're looking for people with drive and curiosity, who will join us in re-writing the norm!

Overview

A great opportunity for an energic

Business Intelligence Analyst

to become a key member of In Post's Italy team.

Having a real passion for

data-driven decision

and

solution finding , you will bring enthusiasm to the role and endeavor to embed a customer and partner-centric culture, through the work you carry out.

InPost Italy has a lot of moving parts and the right person for the role will thrive working in a fast-paced and ever-changing environment.

You are comfortable analyzing data and have a talent for streamlining processes and breaking down complex procedures into easy-to-understand steps.

About the role

Analyze data

to deliver insights about operational performance and inefficiencies, and proactively drive improvements

Prepare

data sets , analyze data sources, build and document

analytical models

Track, analyze and report on activities and performances;

work with them to ensure that service levels are in line with InPost Italy expectations, recommend initiatives to improve the customer experience and reduce costs

Provide

weekly reporting and analysis

on customers, partners, overall network performance, financial metrics and performance KPIs

Understand strategic business changes, identify business metrics and build dashboards that provide answers to key questions

Work with InPost headlines, Product Managers and Software Engineers to understand data needs and deliver it

What you need to succeed:

3+ years of experience as

Data Analyst / Data Engineer or similar roles

Solid knowledge of SQL and PySpark to process large amounts of data (experience with Databricks is a plus) Experience presenting research data (qualitative and quantitative) to both technical and non-technical partners

Ability to create and maintain

PowerBI Dashboards

Proficency in Microsoft Office suite, particularly Excel

Fluent in English

Outstanding

analytical skills

and

problem-solving

capabilities

Startup attitude — you run or participated in entrepreneurial projects and understand how to balance theoretical research with creating value for our logistics

Highly organized, but ready to handle curveballs

Passionate about process improvement, accuracy and detail

Able to build highly effective relationships with internal and external stakeholders, and a willingness to challenge colleagues

Nice to have:

Experience working in the

Logistics industry

Knowledge of CRM tools such as Salesforce, HubSpot or Pipedrive

Why join InPost?

We support a good lifestyle and work-life-balance with our flexible hours and flexible remote work policy

Excellent growth opportunities

Multinational company

Flexible, creative, vibrant working environment

We contribute to the creation of responsible and eco-sustainable logistics

Become part of a team of passionate, prepared and motivated people

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