Business Process Analyst - Crm & Ecommerce Milano

Business Process Analyst - Crm & Ecommerce
Milano
Lombardia, Milano

Company Description

**MET Group **is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.

**MET Group **is represented in 13 European countries, with 700+ permanent staff in France, Bulgaria, Croatia, Germany, Hungary, Italy, Romania, Serbia, Slovakia, Spain, Switzerland, Turkey and Ukraine.

**MET **Group **is present in 27 national gas markets and 22 international trading hubs.

The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.

**MET **Group **is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation *.

**Job Description**:

**Purpose of the position

He/she supports the organization in designing, planning, implementing, anchoring, and improving processes and projects related to CRM & eCommerce.

He/she actively supports the Head of Process Management in designing, building & maintaining the Process landscape, architecture, and standards.

**Essential responsibilities

- Drive - together with the individual process owners and process leaders - the definition, implementation, and improvement of CRM & eCommerce related end-to-end processes

- Map and document end-to-end processes, and process models according to standards

- Support the definition and implementation of operating models meeting the needs of the defined processes

- Support the definition and governance of the process landscape

- Develop training and communication - together with process owners and process leaders - to enable acceptance and implementation of the newly defined or optimized processes

- Act as a change manager in organizational and process transformations

- Run feasibility studies and oversee business case calculations for end-to-end process implementations and changes

- Coach, mentor and educate other team members and colleagues from a process modelling perspective

- Contribute to further refine the strategy and operating model of DTO Process Management

**Qualifications**:

- Master's degree in business / Economics / IT

- Proven track of successful process modelling (definition, re-design, optimization) and change management implementation

- Proven track of successful CRM and eCommerce end to end project implementation (at least 2 full cycles)

- Expert in Process Management methodology standards such as BPMN 2. 0, EPC or similar

- Knowledge of Change Management methodology & approach

- Experience / knowledge of energy sector desirable

- Distinctive continuous improvement mindset

- Fluent English

Additional Information