Business Process Excellence Head Monza

Business Process Excellence Head
Monza
Lombardia, Monza

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Roche Diagnostics Italy is seeking a highly skilled Business Process Excellence Head to design, develop, govern and execute a comprehensive business process excellence strategy, in alignment with local and regional business objectives. The ideal candidate will ensure the strategy remains current with relevant directives and audit recommendations.

Key Responsibilities:

Strategy Implementation & Enterprise OKRs ( Objectives and Key Results) :

Develop and implement a business process excellence strategy for RD Italy

Ensure alignment with local and regional business objectives, and keep the strategy updated with relevant directives and audit recommendations

Support the definition of the local strategy and orchestrate the setting, sharing, and monitoring of Enterprise Objectives and Key Results (OKRs) for RD Italy

Promote the OKRs methodology with support of the OKRs Community of Practice

Quality & Process Improvement:

Oversee quality-related activities to drive efficient design, implementation, and improvement of processes, beyond mere certification

Process Governance & PO Support:

Lead the Process Owner Network (PON) and partner with Process Owners (POs) to prioritize, revise and implement efficient end-to-end processes and related change management strategies

Stimulate and support POs in meeting deadlines and responsibilities, including audit remediation actions

Foster cross-fertilization and best practice sharing in the PON, and support the revision and development of procedure to meet internal and external requirements

Encourage radical simplification, smart-risk taking, and continuous improvement

Team Facilitation:

Organize and lead cross-functional teams to identify root causes of problems

Orchestrate process improvement initiatives tied to business strategies and support teams on delivery, using appropriate methodologies

Cost Reduction:

Identify and share opportunities for cost reduction through waste elimination and resource optimization

Continuous Learning:

Create feedback and follow-up mechanisms to foster continuous learning and identify opportunities for improvement

Collaborate with Compliance, Legal, and Audit teams

Stakeholder Engagement:

Act according to established priorities, support the organization in meeting business objectives, and contribute to delivering the best customer experience

Be an active member of and contribute to relevant regional/global communities and networks

Education & Experience:

University degree in Engineering, Finance, Business Administration, Management, Legal, or related fields

An MBA is a plus

Proven experience in operational excellence, change management, facilitation, conflict resolution, and team coaching

Experience in quality, audit, compliance, internal control processes/projects, and consultancy is a plus

Skills and Knowledge:

Fluency in English and Italian

Strong skills in process management, including process mapping, business process reengineering, and process improvement

Proficiency in Project Management, Lean, and Agile methodologies

Strategic thinking and continuous improvement mindset

Ability to connect ideas, people, and initiatives across diverse functions and disciplines

Deep business and market knowledge

Excellent interpersonal skills, high emotional intelligence, thought leadership, communication, and presentation skills

Strong sense of accountability

If you are a proactive, strategic thinker with a passion for continuous improvement and want to contribute to our mission of delivering the best customer experience, we invite you to apply.

Who we are

At Roche, more than 100, 000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

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