Business Support Advisor GENOVA

Business Support Advisor
Genova
Liguria, GENOVA

Posting Date**:6 Mar 2025

**City**:Genova

**Location**:Genova, IT, 16128

**Contract Type**:Permanent

**Division**:Mediterranean and Africa Marine

**Level of experience**:Junior

- RINA is currently recruiting for a **Business Support Advisor** to join its office in Genoa**within the Mediterranean and Africa Marine Division.

**Mission

- A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

#LI-GZ1**Key Accountabilities

- 1.

Customer Data Management (if needed):

- Create and maintain accurate customer records in the database.

- Ensure that customer information is up-to-date and complete.

- Handle customer inquiries related to account information and updates.

2.

Offer Management:

- Collaborate with business development teams to insert offer in the internal system

- Provide customer with complete and accurate offer documents

3.

Contract and Customer Order Processing:

- Manage and update contract, ensuring accuracy and completeness.

- Receive and process customer orders, ensuring accuracy and completeness.

- Coordinate with relevant departments to fulfill orders in a timely manner.

- Update customers on order status and expected delivery dates.

4.

Invoicing (if needed):

- Generate and issue invoices to customers based on sales orders or service agreements.

- Verify the accuracy of invoice details, including pricing and quantities.

- Handle invoice-related inquiries and discrepancies.

5.

Payment Processing (if needed):

- Monitor and track customer payments.

- Coordinate with the finance department to ensure timely and accurate payment processing.

- Address payment-related inquiries and issues.

6.

Timesheet Management (if needed):

- Remind technical staff to submit accurate and timely timesheets for each project.

- Ensure timesheets are completed in accordance with company policies and client requirements.

7.

Customer Communication:

- Communicate with customers to provide information about products, services, and order status.

- Respond to customer inquiries and resolve issues promptly and professionally.

- Send out communication regarding invoices, payment reminders, and other relevant updates.

8.

Problem Resolution:

- Identify and address customer concerns, working collaboratively with other departments as needed.

- Investigate and resolve billing discrepancies or disputes.

- Ensure a high level of customer satisfaction through effective problem resolution.

9.

Compliance and Documentation:

- Ensure compliance with company policies and procedures in customer interactions.

- Maintain accurate and organized records of customer communications, transactions, and invoices.

**Education

- High School Diploma/GED in Business Administration Finance Management**Qualifications

- Fluency in English is a must

- Proficiency in administrative and data analysis, with strong problem-solving skills

- Strong organizational skills and attention to detail

- Ability to work collaboratively in a team and to adapt to new environments

- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders

- While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage

- Familiarity with the RINA services is beneficial.

The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers

- Basic computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools

**Competencies

- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction

- EARN TRUST - Take everyone's opinion into account and remain open to diversity

- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model

- MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions

- PIONEER CHANGE - Actively embrace change and benefit from the new circumstances

- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization

- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint

- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way

- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

- With over 5, 800 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors.

Our business model covers the fu