Business Support Crm Internship Milano

Business Support Crm Internship
Milano
Lombardia, Milano

NABA

NABA, Nuova Accademia di Belle Arti, is an education Academy focusing on arts and design: it is the largest private Academy in Italy, and the first one to have been recognized by the Italian Ministry of Education, University and Research (MIUR), back in 1980.

As a recognized Academy, NABA offers academic diplomas equivalent to first and second level university degrees in the fields of design, fashion, graphics and communication, multimedia arts, set design, and visual arts.

**BUSINESS SUPPORT CRM INTERNSHIP

- Participates in the elaboration of reports and analysis on lead generation and enrollment progression and set lead assignment processes and rules in collaboration with Enrollment and Admission team;

- Collaborate in field marketing and enrollment planning activities, including support on operative campaign phases, target and budget setting per geographic region.

- Provide Salesforce accounts, manage credentials, create user profiles, manage security settings, escalate technical issues to appropriate support functions and manage related communications for all system users;

- Support the Investigation and make necessary changes of the system to business rules, page layouts, and other functions in the system that do not require development efforts; monitor data quality and integrity; perform database de-duplication, clean-up and archiving procedures;

- Support on monitoring performances results, identifying anomalies and KPI's reviewing.

- Managing and using of CRM (Salesforce) and Digital analysis tools

- Critical overviewing of data and insights creation in order to drive business decision

- Team working in a multidepartment area and problem solving

**REQUIREMENTS**:

Bachelor's degree in economics or statistics.

Good knowledge of Microsoft Office tools, Excel is key.

Fluent Italian; fluent English.

Organized, self-motivated and able to prioritize tasks, results and customer sevices oriented, objectives achievement.

Salesforce Certification would be considered an advantage.

CONDITIONS:

Full time internship of 6 months;

Expenses reimbursement of 600 EUR per month;

Workplace: Milan.

Contratto di lavoro: Tempo pieno

Stipendio: €600, 00 al mese

Benefit:

- Buoni pasto

Disponibilità:

- Dal lunedì al venerdì

Smart working:

- In via temporanea, causa COVID-19