Butler - Anantara Palazzo Naiadi Rome Lazio

Butler - Anantara Palazzo Naiadi Rome
Roma
Lazio, Lazio

A luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world's most exciting destinations.

Anantara Hotels, Resorts & Spas is delighted to welcome the 5* Palazzo Naiadi to our worldwide collection of exclusive hotels and resorts.

With the perfect centric location for both leisure and business, this 19th century marble palace hotel is situated on the majestic Piazza della Repubblica, right in front of the famous Diocletian Thermal Baths dating from 306 BC and just a stone's throw from the city's iconic monuments.

The 232 rooms, from comfortable Duplex and Premium rooms to spacious suites and a presidential apartment, are elegantly designed in a Neoclassical style with the perfect ambiance to relax or stay connected while experiencing Rome from a unique and authentic perspective.

A selection of dining options including the Ineo Restaurant and the Seen Rooftop Restaurant & Lounge Bar are available for guests.

The hotel's signature cocktails are served at the Lobby Bar and Ineo, and be sure to savor the Anantara Signature breakfast, served daily.

A spa, fitness center and outdoor pool are also available.

The wonderful rooftop terrace offers a suggestive view across Piazza della Repubblica.

**BUTLER - ANANTARA PALAZZO NAIADI ROME**:

WHY THIS JOB EXISTS

To serve the needs of the business, our guests and our team members by ensuring that all guest rooms and suites, Public areas and Restaurants are well maintained and cleaned, providing professional customer service and care to the Hotel's guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.

This position is responsible for overseeing and directing the day-to-day operations of the Butler department and assist in the forward planning of the department.

KEY DUTIES AND RESPONSIBILITIES

**The key responsibilities for this position are**:

1.

Ensure that all Suites are properly cleaned and maintained at all times, in line with the hotels Standard Operating Procedures related to these areas.

2.

Communicate all required and requested information to the relevant departments and individuals.

3.

Sound knowledge of key hotel operating systems

4.

Assist with checking of reservations for all suite guests ensuring that all requests and preferences are clearly shared with relevant departments and actioned as necessary.

5.

Communicating with our guests prior to arrival and after they depart to ensure that there is a seamless luxury experience

6.

Executing any guest request that is lawful

7.

Step in for the butlers when required

8.

Daily communication with our guests and staff alike

9.

To ensure that all our guests are well versed in the daily activities and offerings

10.

To accompany our guests to the hotel facilities when required.

11.

To promote our hotel in the best possible light

12.

To follow up on all of the guests pre bookings and bookings and ensue that they are clearly communicated to the guest and to the relevant departments

13.

To ensure you take care of your guests when they return to the hotel

14.

To assist, maintain and update all guests profiles and repeater guest history

15.

Where possible attend all arrival and departures to personally welcome guests to the hotel

16.

Be an Anantara Ambassador

17.

Work closely with the Concierge, F&B team and Spa team to provide a rounded luxury guests experience in the hotel and beyond

18.

To be available and answer all calls on your work mobile

19.

Ensure high levels of personal service

20.

Participate in training sessions when requested

21.

Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping

22.

Ensure that lost and found articles are processed properly and that the correct logs are maintained

23.

Follow and recommend measures to minimize all wastage of materials and amenities are used in the department

24.

Ensuring security awareness throughout the hotel, reporting incidents to the appropriate Manager when warranted

25.

Ensure VIP requirements are met per our brand standards

26.

Ensure any special requests from guests are carried out and delivered on time exceeding guest's expectations

27.

Report any damage or loss in a guest room immediately after being found

28.

To understand and accept any last minute changes such as early make-up OR Late check-out and make sure to double check the checked-out room before guest has departed from the hotel for any guest belonging left in the room and breakages of furniture, accessories etc.

If anything found should be informed to Supervisor immediately for further action

29.

To undertake any other duties assigned from time to time by the manager

30.

To be aware of any functions held in the Hotel and all service information required from the butler team