Butler Lazio

Butler
Roma
Lazio, Lazio

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations.

From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

**Job Description**:

The Butler is the brand ambassador who promotes the Anantara philosophy and service culture on everything he/she does.

His/her main responsibilities are:

- To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.

- To have full knowledge of all services and facilities of the hotel.

- To ensure that all guests are welcomed at the room/suite and a room orientation is offered.

- Bids farewell upon guest departure, preferably at guest room and escorts to Reception.

- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest's satisfaction and recording it.

- Inspects all room and suites prior to guests' arrival to ensure all preferences are met and amenities are in place and in good condition.

- Actively obtains feedback from guests to improve services and facilities.

Obtained feedback is shared with departments involved.

- Promotes hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B venues, special promotions for the purpose of assisting guests and offering accurate information.

- Assists and coordinates with all departments to ensure consistent and exceptional service.

- Receives and prepares shift handover without exception.

- Makes sure Butler pantries are clean, organized and well maintained at all times.

- Performs an In Room Check In and Check Out when requested.

- Set up rooms/suites according to guest history, requests with the correct amenities.

- Identify and recognize any special occasion or particular preferences already provided by referencing reservations, previous correspondence

- Highlight repeat guests; ensure Hotel is informed of any preferences or past opportunities.

- Handles guest complaints immediately and follows up thoroughly ensuring guest satisfaction.

**Qualifications**:

- High school diploma or equivalent

- Experience in a Five Star or Luxury Resort Environment

- Excellent verbal communication skills.

- Excellent guest service skills

- Sensitivity and understanding.

- Ability to handle high stress environment

- Ability to work independently or in a team setting

- Professional appearance and demeanor

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:

- Ticket Restaurant

- Discounts on accommodation across all Minor Hotel brands

- Discount when you visit any of our restaurants, cafes and bars

- Career progression

- Reward & Recognition programs